Harjinder Kaur
Brampton,Canada
Summary
Experienced Customer Service Representative with a strong track record in sales and account management. Skilled in presenting, communicating, and problem-solving to engage with diverse customers and address individual needs. Attentive Package Handler with experience in assembling, sealing, scanning, and loading parcels while maintaining safety standards. Organized and motivated employee with a commitment to time management and organization. Seeking entry-level opportunities to develop skills and contribute to company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Carpenter
East Valley Custom Homes Group
Mississauga, ON
07.2025 - Current
- Supervised crew in framing, drywall installation, and roofing projects to ensure compliance with building codes.
- Mentored junior carpenters on best practices for safety and craftsmanship, enhancing team skill levels.
- Collaborated with architects and clients to interpret blueprints and transform design concepts into functional structures.
- Conducted quality inspections of completed work to maintain high standards of craftsmanship and durability.
Assistant General Manager
Pizza Hut Oakville
11.2022 - 03.2024
- Meeting restaurant financial and strategic objectives, establishing and monitoring financial control, initiating corrective actions, and establishing community relationships.
- Attracting customers through execution of marketing strategies, community programs, identifying and tracking changing demands, and evaluating strategy results.
- Monitor and maintain company policies and procedures, Government regulations, and customer satisfaction.
- Setting the standard for your team in recruiting, selecting, hiring, training, and retaining effective team talent.
- Communicating effective job expectations, enforcing policies and procedures, reviewing job contributions.
- Assess store issues and implement effective changes.
- Job duties
Customer Service Representative
Papiyona
Mississauga, ON
04.2019 - 12.2022
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Organized client contracts, records and reports to strengthen traceability.
Shift Supervisor
A & W Brampton
08.2022 - 10.2022
- Provide a top-notch guest experience.
- Preparing dough, portioning toppings, and cooking pizzas.
- Maintaining a safe and clean environment to ensure one hundred percent customer satisfaction.
- Cash handling, reconciling cash and daily paperwork.
- Managing financial controls, operations, people development, customer service and com.
- Maintaining and ordering inventory and supplies.
- Ensuring all staff follow health, safety, and security codes.
Dispatcher
Rai Dispatch
Brampton, ON
06.2022 - 06.2022
- Answered customer requests with information about product availability, shipping information and status updates.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Plan and schedule runs.
- Book the loads and dispatch the trucks.
- Update customers and web portals in timely manners.
- Assist drivers with concerns and questions.
- Electronic Logging Device.
- (One month as a Volunteer at Rai Trucking Dispatch).
Package Handler
UPS
Mississauga, ON
08.2020 - 04.2022
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Operated power tools and special machinery to move, pick up and store products.
- Protected company inventory by maintaining and organizing storage areas.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Picked products using RF scanner to fill orders.
- Communicated information to customers regarding shipping times, insurance options and delivery costs.
- Used scanners to track parcel information, condition or receipt.
- Ordered and replaced warehouse supplies stock and hand tools.
Education
undefined
Rai Trucking Dispatch
Brampton, ON06.2022
BBA - Project Management
Yorkville University
Concord, ON04.2022
High School Diploma - undefined
B.A.M. Khalsa College
02.2019
Skills
- Calm and professional under pressure
- Call documentation
- Customer data confidentiality
- Multitasking and prioritization
- Customer service
- Responding to difficult customers
- Building customer trust and loyalty
- English fluency
- Understanding customer needs
- Verbal and written communication
- Efficient and detail-oriented
- Adaptive team player
- Problem-solving abilities
- Customer relations
- Quality control
- Service planning
- Effective communications
- Teamwork scheduling
- Hand and power tools
- Measuring and cutting
- General laborer
Certification
Food Handler Certification
Languages
English: Full Professional
Punjabi: Full Professional
English
Elementary
Accomplishments
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
- Negotiated with vendors, saving company annually.
WEBSITES, PORTFOLIOS, PROFILES
- Https://www.linkedin.com/in/harjinder-kaur-4574971b4
- Https://www.facebook.com/profile.php?id=100034504150270
Timeline
Carpenter
East Valley Custom Homes Group
07.2025 - Current
Assistant General Manager
Pizza Hut Oakville
11.2022 - 03.2024
Shift Supervisor
A & W Brampton
08.2022 - 10.2022
Dispatcher
Rai Dispatch
06.2022 - 06.2022
Package Handler
UPS
08.2020 - 04.2022
Customer Service Representative
Papiyona
04.2019 - 12.2022
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Rai Trucking Dispatch
BBA - Project Management
Yorkville University
High School Diploma - undefined
B.A.M. Khalsa College