Summary
Overview
Work History
Education
Skills
Certifications and Accomplishments
Timeline
Generic

Sukhvir Kaur Gill

Surrey

Summary

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

6
6
years of professional experience

Work History

Front Desk Agent (Part-Time)

Niagara Lodge & Suites
01.2024 - 02.2025
  • Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
  • Provided exceptional customer service, addressing inquiries and resolving guest issues efficiently.
  • Maintained accurate reservation systems, coordinating with housekeeping and maintenance teams.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Developed quick reference guide for local attractions and dining, enriching guest experience.
  • Monitored and maintained the security of the premises, and ensured all visitors, staff, and customers were properly identified.
  • Ensuring the reception area is clean, organized, and stocked with necessary supplies.


Supervisor

Hakkalicious Chinese Cuisine
08.2021 - 02.2025
  • Handled any customer complaints, questions and inquiries.
  • Served guests in a fast-paced environment and managed time for an optimal experience for each guest.
  • Supervised daily operations to ensure efficient workflow and adherence to company standards.
  • Mentored team members, fostering skill development and enhancing overall performance.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Manage orders and accompanying financial transactions using the digital point of sales system.
  • Managed inventory and ordered new products when inventory was running low.
  • Trained new employees on company policies, procedures, techniques and customer service standards.

Security Guard (long-term care home)

OEIS Security Company
05.2019 - 07.2021
  • Monitor the main entrance and exit gate, ensuring that only authorized vehicles and visitors are allowed entry.
  • Respond to security breaches or emergencies, including contacting law enforcement when necessary.
  • Assist residents with inquiries and direct them to relevant areas within the community.
  • Maintain accurate records of daily activities, incidents, and visitor logs.
  • Ensure compliance with all community safety rules and procedures.

Education

Diploma - Business Sales & Marketing

Niagara College
05.2020

Post Graduate Diploma - Personnel Management & Labor Welfare

Punjabi University Patiala
09.2017

Bachelor of Administration - Accounting And Finance, Marketing, Human Resources

Punjabi University Patiala
06.2016

Skills

  • Friendly, Positive attitude
  • Outstanding customer support
  • Cash management
  • Advanced quantitative and verbal skills
  • Efficient task management
  • Strong work ethic
  • Analytical problem solving
  • Interpersonal skills

Certifications and Accomplishments

Safe Food Handling Certificate

Smart serve Certificate 

Standard First Aid and CPR

 Employee of the year 2023 (Hakkalicious)

 Best Performer Award 2024 (Niagara Lodge & Suites)

Timeline

Front Desk Agent (Part-Time)

Niagara Lodge & Suites
01.2024 - 02.2025

Supervisor

Hakkalicious Chinese Cuisine
08.2021 - 02.2025

Security Guard (long-term care home)

OEIS Security Company
05.2019 - 07.2021

Post Graduate Diploma - Personnel Management & Labor Welfare

Punjabi University Patiala

Diploma - Business Sales & Marketing

Niagara College

Bachelor of Administration - Accounting And Finance, Marketing, Human Resources

Punjabi University Patiala

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Sukhvir Kaur Gill