
Detail-oriented professional with strong financial analysis and data management skills. Proven ability to enhance customer satisfaction and drive operational efficiency through effective project management and compliance.
Executed high-volume transactional processing, ensuring strict accuracy for daily financial reconciliation.
Leveraged POS and digital transaction systems to validate and maintain operational data for audits.
Conducted analysis of sales performance and inventory turnover to support forecasting and resource planning.
Applied internal controls and compliance procedures to mitigate risks and uphold organizational standards.
Delivered customer-centric service while resolving escalations, enhancing satisfaction metrics and supporting retention.
Collaborated with teams to achieve KPIs in a fast-paced, metrics-driven environment.
Supported inventory lifecycle management through stock monitoring and replenishment coordination to reduce waste.
Demonstrated attention to detail and process discipline in time-sensitive decision-making environments.
Monitored financial application Paul Pay, overseeing SLA tracking through Razor Pay platform.
Assisted Domestic Money Transfer Team with daily asset transfers to regional agents.
Conducted comprehensive virtual KYC verification for compliance and security.
Managed customer grievances, fostering strong customer relationships.