Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sukhvir Kaur

Scarborough,ON

Summary

Detail-oriented professional with strong financial analysis and data management skills. Proven ability to enhance customer satisfaction and drive operational efficiency through effective project management and compliance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Customer Operations Associate

Popeyes Louisiana Kitchen
3493 Kingston road
07.2023 - 11.2025

Executed high-volume transactional processing, ensuring strict accuracy for daily financial reconciliation.

Leveraged POS and digital transaction systems to validate and maintain operational data for audits.

Conducted analysis of sales performance and inventory turnover to support forecasting and resource planning.

Applied internal controls and compliance procedures to mitigate risks and uphold organizational standards.

Delivered customer-centric service while resolving escalations, enhancing satisfaction metrics and supporting retention.

Collaborated with teams to achieve KPIs in a fast-paced, metrics-driven environment.

Supported inventory lifecycle management through stock monitoring and replenishment coordination to reduce waste.

Demonstrated attention to detail and process discipline in time-sensitive decision-making environments.

Assistant Accountant

Victoria International
PUNJAB , India
01.2000 - 03.2023
  • Prepared monthly financial statements and reports for management review.
  • Managed accounts payable and receivable processes for multiple client transactions.
  • Coordinated with external auditors to ensure accuracy during year-end audits.
  • Utilized accounting software to maintain precise financial records and enhance workflows.
  • Oversaw daily banking transactions, including deposits, withdrawals, and transfers.

Commercial Trainee

Paul Merchants Pvt Ltd
Chandigarh, India
12.2020 - 05.2022

Monitored financial application Paul Pay, overseeing SLA tracking through Razor Pay platform.

Assisted Domestic Money Transfer Team with daily asset transfers to regional agents.

Conducted comprehensive virtual KYC verification for compliance and security.

Managed customer grievances, fostering strong customer relationships.

Education

Post-Graduate Certificate - Business Management

Lambton College of Applied Arts And Technology
Toronto, ON
01-2025

Bachelor of Economics (Honor's) - Business Economics

Dav University
Jalandhar
08-2021

Skills

  • Data analysis and financial management
  • Compliance in customer service delivery
  • Sales forecasting and project management expertise
  • Problem-solving analysis skills
  • Management of inventory systems
  • Proposal support for business initiatives

Certification

• Business Analysis and Process Management – Jan 2026
• Inbound Sales Certification – Nov 2023–Dec 2025
• First Aid and CPR Level C Certificate – May 2023–May 2026
• Life License Qualification Program- 2025

Timeline

Customer Operations Associate

Popeyes Louisiana Kitchen
07.2023 - 11.2025

Commercial Trainee

Paul Merchants Pvt Ltd
12.2020 - 05.2022

Assistant Accountant

Victoria International
01.2000 - 03.2023

Post-Graduate Certificate - Business Management

Lambton College of Applied Arts And Technology

Bachelor of Economics (Honor's) - Business Economics

Dav University
Sukhvir Kaur