Sukhvir Kaur
Surrey,BC
Summary
Accomplished Assistant Manager at McDonald's, adept in staff supervision and customer relations, significantly improved customer satisfaction through prompt resolution of complaints. Skilled in money handling and team leadership, I fostered a positive work environment and enhanced service quality by leveraging problem-solving and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Assistant Manager
McdDonald's
09.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Associate of Arts - General Arts
Kwantlen Polytechnic University
Surrey, BC10.2019
Bachelor of Science - Computer Science
Lala Lajpat Rai Institute of Engineering And Tech
Punjab (India)05.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Teamwork and Collaboration
- Team Leadership
- Customer Service
- Time Management
- Problem-Solving
- Multitasking Abilities
- Active Listening
Language
fluent in English, Punjabi, Hindi
Timeline
Assistant Manager
McdDonald's
09.2017 - Current
Associate of Arts - General Arts
Kwantlen Polytechnic University
Bachelor of Science - Computer Science
Lala Lajpat Rai Institute of Engineering And Tech
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