Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
Affiliations
Timeline
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Sukhvinder Singh Sudan

GTA,Canada

Summary

Skilled Property Claims Adjuster bringing depth of experience in investigating, negotiating, and settling property claims. Familiar with assessing property damage, evaluating repair costs, and determining claim validity efficiently while fostering positive relationships with policyholders. Strong communication skills coupled with critical thinking abilities facilitate successful resolution of complex claims situations. Committed to maintaining integrity in the claims process while delivering fair and timely settlements.

Overview

3
3
years of professional experience

Work History

National Property Claims Adjuster

Aviva Canada
Markham
08.2022 - Current
  • Investigate and negotiate commercial, homeowners and condominium property claims in accordance with Aviva's claim procedures and guidelines
  • Responsible for confirming coverage and compiling FNOL information for incoming claims
  • Responsible for data accuracy and the issuance of payments to vendors, insureds, and experts
  • Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly
  • Effectively advice and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claim's status
  • Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss, and reservation of rights letters etc
  • Responsible for recognizing questionable claims, subrogation, and risk opportunities
  • Also responsible for reviewing case law to determine liability
  • Meet Property team performance expectations that are set individually and contributes to team success.

Customer Service Manager

Walmart Canada
Vancouver, BC
09.2021 - 03.2023
  • Prepares for customer inquiries by studying products, services, and customer service processes
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
  • Improves quality service by recommending improved processes; identifying new product and service applications.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.

Teaching Assistant

University Canada West
01.2022 - 12.2022
  • Attend course meetings and respond promptly to emails from the instructor
  • Be approachable, helpful, and familiar with the course content and assignments
  • Hold office hours and/or monitor an online discussion forum
  • Mark assignments and tests
  • Be prepared to ask questions about handling alternate solutions to assignment and test questions
  • Discuss any changes to the marking scheme with the course instructor
  • Provide sufficient feedback.

Education

Master of Business AdministraHon - Business Analysis and Leadership

University Canada West
Vancouver, BC
07-2022

Bachelor of Technology - Biotechnology Honours

Graphic Era University
Dehradun, India
06-2020

Chartered Insurance Professional -

Insurance Institute of Canada
Canada

Skills

  • Flexibility and adaptability
  • Teamwork
  • Strong work ethics
  • Detail-oriented
  • Claims Processing
  • Property Inspection
  • Claims Investigation
  • Policy Interpretation
  • Tech-Savvy
  • Analytical-minded
  • Property Damage Assessment
  • Relationship Building

Leadership Experience

  • President, Biopreneurs Club, 2018, 2019, Designed and implemented outreach program to boost membership for the club by including students from 5 new departments in the University., Increased the club revenue from 20,000 INR to 2,00,000 INR in one year through private partnerships both inside and outside the University., Conducted 22 guest lectures, 15 training workshops and 5 cultural events with participation from 8,000 students over a period of one year.
  • Head, Promotions and Advertising, Biopreneurs Club, 2017, 2018, Conducted University wide enrollment drive to boost club membership leading to 900 new enrollments in 4 days., Promoted club activities such as training workshops, guest lectures, aptitude competitions and cultural events with record participation from 6000 students in one year.

Affiliations

  • Peer Leader, University Canada West (January 2022- July 2022)

supporting and guidance to new international and domestic peer mentees by sharing their experiences and knowledge, providing information or directions to the correct resources, help in new peer mentees settle into university life and their new city while getting the academic and personal support they need for academic success, help your new peer mentees find their own solutions to their own problems, not to solve their problems for them, host and schedule bi- weekly, 1-on-1 meetings with peer mentees, attend meeting with Student Affairs staff member, Senior peer leaders and other Peer Leaders, record interactions with new peer mentees, provide your available times during the term on the communication channel, taking part in organizing FYF (First Year Friday Events) at least two times a term.

  • Student Placement coordinator 2018-19.
  • Member, Organizing Committee, Coca Cola Youth Speak Forum, 2016.
  • Member, AIESEC in Dehradun, 2016-17.
  • Organized voluntary blood donation camps on University campus and in the city of Dehradun to create awareness among population.

Timeline

National Property Claims Adjuster

Aviva Canada
08.2022 - Current

Teaching Assistant

University Canada West
01.2022 - 12.2022

Customer Service Manager

Walmart Canada
09.2021 - 03.2023

Master of Business AdministraHon - Business Analysis and Leadership

University Canada West

Bachelor of Technology - Biotechnology Honours

Graphic Era University

Chartered Insurance Professional -

Insurance Institute of Canada
Sukhvinder Singh Sudan