Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sukhveer Kaur Toor

Brampton

Summary


Experienced with delivering compassionate care and support to clients. Uses effective communication to ensure clients' needs are met and their well-being is prioritized. Knowledge of personal care techniques and patient safety practices.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor

SUBWAY®Restaurants
01.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed staff hiring, training and supervision.

PERSONAL SUPPORT WORKER

Spectrum Health Care
07.2022 - 12.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.

SHIFT MANAGER

Wendy's Restaurant
09.2020 - 06.2022
  • Improved overall team performance by effectively delegating tasks
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally
  • Managed employee schedules to ensure adequate coverage during peak hours
  • Trained new employees on company policies, procedures, and job responsibilities
  • Managed staff hiring, training and supervision

PERSONAL SUPPORT WORKER

Sunrise Senior Assisted Living
03.2020 - 08.2020
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks
  • Supported meal planning and preparation according to dietary restrictions or preferences of the client

REGISTERED NURSE, MEDICAL-SURGICAL UNIT

Anil Baghi Hospital
10.2016 - 08.2017
  • Improved patient outcomes by providing comprehensive assessments and developing individualized care plans
  • Enhanced patient satisfaction with compassionate, personalized nursing care tailored to everyone's needs
  • Safe nursing Practice in all aspects of the nursing process
  • Practicing according to the infection control and prevention measures
  • Providing Health teaching to patients and families including through discharge instructions to ensure the continuity of care in the community
  • Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
  • Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
  • Provided health education to patients and families regarding discharge instructions and plans of care.
  • Administered medications and treatment to patients and monitored responses.

Education

Post-Baccalaureate Diploma - Advanced Health Care Leadership

Lambton College in Toronto
04.2019

Diploma Certificate - Nursing

School of Nursing, Anil Baghi Hospital
Ferozepur, India
10.2016

Skills

  • Mobility assistance
  • Personal hygiene assistance
  • Emotional support
  • Patient care
  • Social support
  • Privacy and confidentiality
  • Housekeeping tasks
  • Meal preparation
  • Recreational activities
  • Verbal and written communication
  • Training and mentoring
  • Safety awareness
  • Document management

Certification

  • Registered Nurse 24837054 College of Nurses of Ontario.
  • Registered Practical Nurse BD837063 College of Nurses of Ontario.
  • Registered Nurse and midwife 14931 Punjab, India.
  • Standard First Aid/CPR/BLS Certified.
  • Up to date N95 mask fit test.
  • Advanced Cardiac Life Support Certification (ACLS)

Languages

English
Hindi
Punjabi

Timeline

Shift Supervisor

SUBWAY®Restaurants
01.2024 - Current

PERSONAL SUPPORT WORKER

Spectrum Health Care
07.2022 - 12.2023

SHIFT MANAGER

Wendy's Restaurant
09.2020 - 06.2022

PERSONAL SUPPORT WORKER

Sunrise Senior Assisted Living
03.2020 - 08.2020

REGISTERED NURSE, MEDICAL-SURGICAL UNIT

Anil Baghi Hospital
10.2016 - 08.2017

Post-Baccalaureate Diploma - Advanced Health Care Leadership

Lambton College in Toronto

Diploma Certificate - Nursing

School of Nursing, Anil Baghi Hospital

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