Sukhveer Kaur
Winnipeg,Canada
Summary
Dynamic customer service professional with a proven track record at Tim Hortons, excelling in problem-solving and team collaboration. Recognized for enhancing customer satisfaction and loyalty through effective communication and organizational skills. Proficient in Microsoft Office Suite, ensuring timely task completion and adherence to procedures in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (Supervisor)
Tim Hortons
Winnipeg, Manitoba
12.2021 - Current
- Delivered outstanding Customer Service, exceed expectations and build long-term loyalty
- Investigated source of errors and take corrective action
- Made receipts and bills for customers
- Answered questions and provide directions if needed
Customer Care Representative
24-7 Intouch
Winnipeg, Manitoba
12.2021 - 03.2022
- Resolved customer inquiries regarding products and services through phone and email communication.
- Processed customer orders and returns, ensuring timely and accurate handling.
- Collaborated with team members to enhance overall customer satisfaction.
- Assisted customers with product-related concerns, providing effective solutions.
Warehouse Associate
KUEHNE+NAGEL
Winnipeg, Manitoba
07.2020 - 03.2022
- Processed orders for materials received via EDI transfer.
- Resolved discrepancies on the warehouse floor to maintain accuracy.
- Conducted inventory cycle counting to ensure stock integrity.
- Received loads systematically to enhance operational efficiency.
- Planned and packed products according to destination addresses.
- Managed warehousing activities to optimize storage space.
Education
Business Finance -
Conestoga College Doon Campus
Kitchner, ON01.2020
Secondary School -
INDIA
INDIA01.2017
Skills
- Organizational skills
Interpersonal skills
- Timely task completion
- Pressure management
- Team collaboration
- Public relations
- Problem solving
- Time management
- Adherence to procedures
- Oral and written communication
- Computer hardware support
- Microsoft Office Suite
- Spreadsheet proficiency
- Presentation software expertise
References
Available upon request
Timeline
Customer Care Representative
24-7 Intouch
12.2021 - 03.2022
Customer Service Representative (Supervisor)
Tim Hortons
12.2021 - Current
Warehouse Associate
KUEHNE+NAGEL
07.2020 - 03.2022
Business Finance -
Conestoga College Doon Campus
Secondary School -
INDIA
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