Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sukhveer Kaur

Lethbridge,AB

Summary

Customer-focused and reliable Team Lead with over 2 years of experience in fast-paced, high-pressure environments. Proven expertise in team management, customer service, cash handling, food safety, and administrative support. Skilled in leading teams, fostering a positive work atmosphere, and maintaining high standards of cleanliness and organization. Adept at multitasking and ensuring smooth operations in both customer-facing and back-office roles.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Lead

Tim Hortons
06.2022 - 10.2024
  • Provided exceptional customer service by greeting customers, taking orders, and ensuring prompt and accurate service
  • Supervised daily operations, including managing cash registers, processing payments, and maintaining accurate financial records
  • Trained, mentored, and supported team members to improve performance, efficiency, and teamwork
  • Ensured food safety and hygiene standards were consistently met, including safe food handling and cleanliness of kitchen and dining areas
  • Monitored inventory levels, restocked supplies, and assisted with inventory management to minimize shortages and waste
  • Maintained a positive, fast-paced work environment, motivating staff and ensuring a high level of customer satisfaction

Office Admin

Bridging Immigrations
10.2023 - 12.2023
  • Assisted in administrative duties, including filing, data entry, and document preparation
  • Interacted with clients and customers, providing information and support regarding immigration processes
  • Coordinated office activities, maintained organized records, and ensured smooth day-to-day operations

Shift Manager

Firehouse Subs
11.2024 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Tracked receipts, employee hours, and inventory movements.

Education

Diploma - Tourism And Hospitality

Cambrian College
12-2023

Skills

  • Customer Service Excellence
  • Team Leadership & Collaboration
  • Cash Handling & POS Systems
  • Inventory Management
  • Time Management & Prioritization
  • Food Safety & Hygiene Practices
  • Office Administration
  • Multitasking & Problem-Solving
  • Cleanliness & Sanitation
  • Strong Communication Skills
  • Strong attention to detail
  • Excellent organizational abilities
  • Ability to work independently
  • Proficient in Microsoft Office Suite
  • guest satisfaction
  • Training development aptitude
  • Cash handling
  • Sales
  • Teamwork and collaboration

Certification

  • WHMIS (Workplace Hazardous Materials Information System)
  • Health and Safety Awareness
  • Travel and Tourism Certification

Languages

English
Hindi
Punjabi

Timeline

Shift Manager

Firehouse Subs
11.2024 - Current

Office Admin

Bridging Immigrations
10.2023 - 12.2023

Team Lead

Tim Hortons
06.2022 - 10.2024

Diploma - Tourism And Hospitality

Cambrian College

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