Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic
Sukhveer Kaur

Sukhveer Kaur

Chat agent
Windsor,ON

Summary

Flexible Customer Service Representative offering 4 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call andchat details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

4
4
years of professional experience

Work History

Call Center Agent

U-Haul
Windsor, ON
01.2023 - 07.2023
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Managed high-volume of inbound and outbound customer calls.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Call Center Representative

Timesascent
New Delhi,India, New Delhi
01.2019 - 03.2021
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased customer satisfaction ratings 98% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Call Center Associate

Axis Bank
Ludhiana, India
04.2020 - 02.2021
  • Advised customers on bank products, services and financial planning options.
  • Assisted customers by answering banking questions and recommending solutions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.

E-Commerce Email And Chat Process

BPO
Delhi,India, Delhi
2018 - 2019
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered questions from customers that came in through the company's online chat feature.
  • Answered questions from customers that came in through the company's online chat feature.
  • Used various skills to resolve problems in reasonable amount of time.
  • Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Eastwood International School
India, Punajb

High School Diploma -

Saint Clair College,South Campus
Windsor, ON

Skills

  • Written and Verbal Communication
  • Computer Skills
  • Call Center Operations
  • Customer Communications
  • Quality Assurance Optimization
  • Problem Resolution
  • Microsoft Office Expert
  • Performance Evaluation and Monitoring
  • Customer Relations
  • Team Leadership
  • Sales Promotion
  • Relationship Building
  • Multitasking and Prioritization
  • LiveChat Messaging
  • Computer Proficiency
  • Time Management
  • MS Office
  • Building Customer Trust and Loyalty
  • Phone and Chat skills
  • Telecommunications skills
  • Excellent grammer
  • Troubleshooting proficiency
  • Professional and friendly
  • Active listening skills
  • Professional and friendly
  • Internet research
  • Data Entry
  • Inbound Customer Calls

Languages

English
Professional
Punjabi
Professional
Hindi
Professional

Work Preference

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Important To Me

Work-life balancePaid sick leaveHealthcare benefitsFlexible work hoursWork from home optionPersonal development programsTeam Building / Company Retreats4-day work weekPaid time off401k matchCompany CultureStock Options / Equity / Profit SharingCareer advancement

Timeline

Call Center Agent

U-Haul
01.2023 - 07.2023

Call Center Associate

Axis Bank
04.2020 - 02.2021

Call Center Representative

Timesascent
01.2019 - 03.2021

E-Commerce Email And Chat Process

BPO
2018 - 2019

High School Diploma -

Eastwood International School

High School Diploma -

Saint Clair College,South Campus

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