Sukhsimran Hundal
Summary
Experienced customer service professional with a proven track record of over 2 years in effectively resolving customer inquiries and issues. Seeking a role that allows utilization of strong skills in customer service, problem-solving, and communication to deliver exceptional support. Committed to providing top-notch assistance and ensuring customer satisfaction through expertise in handling various concerns.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
SAVE ON FOODS
03.2022 - Current
- Address approximately 40 customers' inquiries via phone and in-person interactions, ensuring prompt and accurate responses.
- While handling complaints, patiently listen to the customer, resolve their issues, and offer appropriate discounts with manager approval.
- Documented and tracked customer feedback, requests, and inquiries, providing detailed records for analysis.
- Educated customers on website and app usage, enhancing their overall experience.
- Collaborated with another department to address customer concerns
- Demonstrated multitasking abilities in a fast-paced environment
Ecommerce
SAVE ON FOODS
- Managed online orders, ensuring accurate product selection and timely delivery.
- Collaborated with the warehouse team to maintain inventory levels and product availability for online customers.
- Resolved customer inquiries and issues promptly to enhance the online shopping experience.
GROCERY
SAVE ON FOODS
03.2022 - Current
- Doing free counts and whole counts.
- Stocking shelves and maintained inventory levels to ensure product availability for customers.
- Making ends of aisles according to the weekly flyer (Change over).
- Rotating perishable items and checking the expiry date to reduce shrink.
- Making attractive displays at the high traffic areas.
- Maintained current knowledge of shelf planogram and end cap plans to effectively merchandise products.
- Assisting customers in finding the location of the product they're searching for and ensuring it's in stock by checking the inventory in the back.
Education
Associate Of Science -
Kwantlen Polytechnic University
12.2023
High School -
Sutlej Public Sr. Sec School
12.2020
Skills
- Excellent customer service
- Proficient in Microsoft Outlook, Excel, and Word for efficient documentation and communication
- Experienced in call center operations, enhancing customer service delivery
- Strong analytical and critical thinking skills with a proactive approach to problem-solving
- Computer proficiency in data entry and ordering process
- Problem-Solving
- Responsible and Attentive
- Excellent written and verbal communication abilities to interact effectively with customers
Timeline
Customer Service Representative
SAVE ON FOODS
03.2022 - Current
GROCERY
SAVE ON FOODS
03.2022 - Current
Ecommerce
SAVE ON FOODS
Associate Of Science -
Kwantlen Polytechnic University
High School -
Sutlej Public Sr. Sec School
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