Sukhraj Singh Mehta
Customer Support Representative
Summary
Dedicated and customer-oriented professional with experience in customer support and a strong technical background. I am seeking to leverage my skills and expertise in an Associate Customer Support role at Tech Mahindra to deliver exceptional service and support to clients. Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
5
5
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Customer Support Representative
Precise Park Link
1 2023 - Current
- Provide first-level technical support to customers via phone, email, and chat
- Resolve customer issues related to parking solutions and payment systems within stipulated SLAs
- Document and escalate complex issues to higher-level support teams
- Achieve a 95% customer satisfaction rating through effective problem resolution and communication skills
- Train and mentor new customer support representatives.
Technical Support Intern
People Togo
12.2022 - 01.2023
- Assisted in troubleshooting technical issues for end-users and clients
- Conducted system diagnostics and provided step-by-step guidance for software installations and configurations
- Prepared detailed reports on common issues and their resolutions for the knowledge base
- Collaborated with senior technical support engineers to improve service efficiency.
Marketing and Project Co-ordinator
Jolly Auto Sales
03.2019 - 01.2021
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Sent newsletters and bulletins using MailChimp and dotmailer.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
Education
Bachelor of Business Administration -
Nagpur University
Skills
Customer service excellence
Certification
CompTIA A+ Certification
Projects
Customer Support Knowledge Base Development, Developed a comprehensive knowledge base for common technical issues and resolutions, reducing average issue resolution time by 20%. Customer Feedback Analysis, Analyzed customer feedback to identify trends and areas for improvement, leading to a 10% increase in overall customer satisfaction.
Timeline
Technical Support Intern
People Togo
12.2022 - 01.2023
Marketing and Project Co-ordinator
Jolly Auto Sales
03.2019 - 01.2021
Customer Support Representative
Precise Park Link
1 2023 - Current
Bachelor of Business Administration -
Nagpur University
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