Sukhraj Singh Mehta
Customer Support Representative
Summary
Dedicated and customer-oriented professional with experience in customer support and a strong technical background. I am seeking to leverage my skills and expertise in an Associate Customer Support role at Tech Mahindra to deliver exceptional service and support to clients. Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
5
5
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Customer Support Representative
Precise Park Link
1 2023 - Current
- Provide first-level technical support to customers via phone, email, and chat
- Resolve customer issues related to parking solutions and payment systems within stipulated SLAs
- Document and escalate complex issues to higher-level support teams
- Achieve a 95% customer satisfaction rating through effective problem resolution and communication skills
- Train and mentor new customer support representatives.
Technical Support Intern
People Togo
12.2022 - 01.2023
- Assisted in troubleshooting technical issues for end-users and clients
- Conducted system diagnostics and provided step-by-step guidance for software installations and configurations
- Prepared detailed reports on common issues and their resolutions for the knowledge base
- Collaborated with senior technical support engineers to improve service efficiency.
Marketing and Project Co-ordinator
Jolly Auto Sales
03.2019 - 01.2021
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Sent newsletters and bulletins using MailChimp and dotmailer.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
Education
Bachelor of Business Administration -
Nagpur University
Skills
Customer service excellence
Complaint Handling
Customer Success Management
Report Generation
Friendly and Patient
Adaptability and Flexibility
Online Chat Support
Active Listening
Effective Communication
Analytical Skills
Microsoft Certification
Certification
CompTIA A+ Certification
Projects
Customer Support Knowledge Base Development, Developed a comprehensive knowledge base for common technical issues and resolutions, reducing average issue resolution time by 20%. Customer Feedback Analysis, Analyzed customer feedback to identify trends and areas for improvement, leading to a 10% increase in overall customer satisfaction.
Timeline
Technical Support Intern
People Togo
12.2022 - 01.2023
Marketing and Project Co-ordinator
Jolly Auto Sales
03.2019 - 01.2021
Customer Support Representative
Precise Park Link
1 2023 - Current
Bachelor of Business Administration -
Nagpur University