Sukhraj Lalia
Oceanside
Summary
Experienced aviation security professional with nearly 20 years in leadership roles at international airports. Expertise in security operations, regulatory compliance, and emergency response, ensuring passenger safety and operational efficiency. Strong collaborator in stakeholder engagement and conflict resolution while maintaining compliance with TSA, DHS, and Airport Security Program standards.
Overview
20
20
years of professional experience
Work History
Security Department Manager
London Heathrow Airport Limited
09.2016 - 04.2025
- Managed daily airport security operations and ensured compliance with TSA, DHS, and Airport Security Program (ASP) requirements.
- Oversaw security screening procedures, checkpoint operations, access control, and identity verification protocols.
- Supervised, trained, coached, and evaluated Transportation Security Officers (TSOs) and operational staff.
- Assigned workloads, coordinated shift schedules, and optimized staffing to maintain efficient passenger flow and operational coverage.
- Responded rapidly to security breaches, emergency situations, and operational incidents while maintaining safety and compliance standards.
- Conducted operational audits and ensured adherence to regulatory and security requirements.
- Prepared detailed incident reports, operational summaries, and performance analyses for upper management review.
- Collaborated with air carriers, vendors, contractors, and local law enforcement agencies to address security concerns and allocate resources effectively.
- Managed employee relations matters including coaching, performance improvement, recognition, and disciplinary recommendations.
- Fostered a positive and professional work culture focused on accountability, teamwork, and customer service excellence.
- Worked rotating shifts including nights, weekends, holidays, and emergency essential coverage assignments.
Customer Liaison Information Officer
London Heathrow Airport Limited
09.2014 - 09.2016
- Served as the primary liaison between airlines, airport personnel, and passengers to ensure smooth communication and operational coordination.
- Managed customer communications, resolved passenger concerns, and ensured a high level of client satisfaction in a fast-paced airport environment.
- Coordinated with internal departments and operational teams to deliver seamless service to all stakeholders.
- Assisted passengers and visitors by providing airport information, directions, and travel-related support.
- Addressed customer inquiries, complaints, and escalated issues professionally and efficiently.
- Maintained strong knowledge of airport procedures, security protocols, and customer service standards.
- Supported daily airport operations while promoting safety, professionalism, and efficient passenger flow.
Security Officer
London Heathrow Airport Limited
07.2005 - 09.2014
- Conducted passenger screening, access control, and security inspections in accordance with airport security regulations.
- Monitored checkpoints and responded to security incidents, suspicious activity, and emergency situations.
- Verified identification credentials and enforced restricted-area access procedures.
- Assisted in maintaining safe and secure airport operations while delivering professional customer service.
- Worked collaboratively with airport staff, law enforcement, and operational teams to maintain compliance and safety standards.
Education
Bachelor of Arts - Criminal Justice
Heston Community School
Heston, London, UK 05-2005
Heston High School
Heston, London, UK05-2003
Skills
- Airport Security Operations
- Screening compliance
- Safety compliance
- Access control
- Operational Oversight
- Response coordination
- Team leadership
- Employee Training & Mentorship
- Workforce management
- Stakeholder coordination
- Client relations
- Customer communication
- Problem solving
- Conflict Resolution
- Incident documentation
Certifications And Qualifications
- Extensive experience in airport security and operational management
- Background in regulatory compliance and emergency essential operations
- Experienced in working rotating shifts, weekends, nights, and holidays
- Strong decision-making and leadership abilities in high-pressure environments
Timeline
Security Department Manager
London Heathrow Airport Limited
09.2016 - 04.2025
Customer Liaison Information Officer
London Heathrow Airport Limited
09.2014 - 09.2016
Security Officer
London Heathrow Airport Limited
07.2005 - 09.2014
Bachelor of Arts - Criminal Justice
Heston Community School
Heston High School