Sukhraj Kaur
Surrey,British Columbia
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Security Officer
GardaWorld Security Services
Surrey, British Columbia
12.2020 - 03.2022
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Customer Service Representative
Retail Store
Burnaby, BC
09.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Receptionist
Frankfinn Institute Of Air Hostess Training
Kolkata, India
08.2017 - 07.2019
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
Education
Bachelor of Hospitality Management -
Acsenda School of Management
Vancouver, BCGED -
Frankfinn Institute of Air Hostess Training
Kolkata, India05.2018
High School Diploma -
Dreamland School
Kolkata, India04.2017
Skills
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Visitor and Customer Relations
- Call Answering and Routing
- Computer Proficiency
- Making Appointments
- Call Transfers
- Crisis Management Plans
- Attentive and Observant
INTERESTS
Spending time with self
Exploring new things
Volunteering
Listening music
Cleaning
Languages
English
Hindi
Punjabi
Bengali
Timeline
Security Officer
GardaWorld Security Services
12.2020 - 03.2022
Customer Service Representative
Retail Store
09.2019 - 12.2020
Receptionist
Frankfinn Institute Of Air Hostess Training
08.2017 - 07.2019
Bachelor of Hospitality Management -
Acsenda School of Management
GED -
Frankfinn Institute of Air Hostess Training
High School Diploma -
Dreamland School
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