Sukhraj Kang
Kitchener,Canada
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Product Expert
TurboTax Canada
11.2024 - Current
- Helping customers file taxes smarter with excellent communication and problem-solving skills
- Helping customers with software trouble-shooting abilities
- Communicate complex ideas to customers and diffuse situation with angry customers using interpersonal skills
- Developing and sustaining productive customer relationships
Customer Service Experience Associate
Bill Gosling
12.2021 - 01.2023
- Company Overview: Service of Ontario
- Worked as a Senior Customer Experience Associate in Bill Gosling for its Service of Ontario Customer Care Process
- The responsibility entailed to me is taken care of customer's issue and to provide excellent customer service by delivering high standards of Quality
- The following are the process I worked on:
- Covid Vaccination Booking (Service of Ontario)
- Providing 24x7 customer service support for the Service of Ontario customers in rotational shifts ensuring security is respected through the network environment
- Booking Vaccination for customers at the places close to their places
- Sending vaccination certificates to the customer’s place
- Basic Grants program (Service of Ontario)
- Providing 24x7 customer service support for the Service of Ontario relating to their Small Business Grant Application
- Helping customers find out whether their business is eligible for grant or not
- Helping customers fill out and submit application forms for the small business grants
- Looking out for the customers, that application is processed or what is the status of their application and how long it will take for the funds to be transferred to their accounts after processing of file
- Service of Ontario
Customer Experience Associate
IDBI bank
01.2018 - 01.2020
- Processed safe deposit box and loan payments
- Opened new customer accounts and closed existing accounts at customer request
- Provided customer assistance with balanced detail and other inquiries
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Referred customers to appropriate financial services and products as required
- Handled all customer complaints and issues with high professional courtesy
- Cashed checks and processed deposits upon balance and signature verifications
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities
Education
Master of Science - Information Technology
Guru Nanak Dev University
Punjab ,India04-2014
Skills
- Tax filing assistance
- Software troubleshooting
- Customer relationship management
- Application processing
- Quality assurance
- Data entry
- Interpersonal skills
- Conflict resolution
Timeline
Product Expert
TurboTax Canada
11.2024 - Current
Customer Service Experience Associate
Bill Gosling
12.2021 - 01.2023
Customer Experience Associate
IDBI bank
01.2018 - 01.2020
Master of Science - Information Technology
Guru Nanak Dev University
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