Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sukhprit Kaur Gill

Brampton,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

ITN CORP.
Mississauga, ON
09.2022 - Current
  • Providing exceptional customer service at all times
  • Prepares quotes for existing and new accounts
  • Provides support and back up Warehouse Administrative staff
  • Attending to customer calls, issues and complaints, maintaining logs for the same
  • Receives inbound and outbound orders
  • Continued nurturing of the relationship with current accounts
  • Maintaining of Daily/Weekly log related to New Accounts
  • Follows agreed company processes and protocols in the Customer Service department, including use of systems and software.
  • Keeps data updated on the WMS system.
  • Prepare Bill of Lading
  • Ensure the resources in the customer service function of the company are managed effectively to achieve maximum efficiencies
  • Organized warehouse documents and files.
  • Performed data entry into the company's database system.
  • Communicated with vendors regarding product availability and delivery dates.
  • Coordinated with other departments to ensure efficient workflow within the warehouse environment.
  • Scheduled deliveries of goods from suppliers to customers according to established procedures.

Admin Assistant

ITN logistics
Mississauga, ON
01.2022 - 01.2022
  • providing excellent customer service, general reception duties including answering telephone calls, greeting visitors and responding to routine inquires;
  • providing a variety of word processing services;
  • inputting, updating and coordinating data using a variety of computer software programs/databases;
  • providing support for office expenditures tracking and reconciliation;
  • receiving, prioritizing and actioning incoming electronic and hard copy mail and arranging courier services;
  • maintaining calendars, coordinating schedules and making travel arrangements;
  • establishing and maintaining filing systems;
  • performing a variety of regional office clerical tasks (maintain manuals, mailing lists and ordering office equipment);
  • tracking and logging incoming action and information requests and following up to ensure accuracy and timeliness.

Employee Service Representative

Canada Goose
Winnipeg
01.2019 - 12.2021
  • Provides advice to temporary staff and members regarding bargaining/dispute resolution issues etc.
  • Negotiates contracts and other agreements
  • Develops and writes contract/dispute settlement language
  • Develops new, innovative bargaining/dispute resolution strategies and positions
  • Researches and prepares arguments and proposals for Collective Bargaining
  • Provides servicing support to organizing/re-organizing campaign
  • Provides leadership and advise to members in strike preparation and strikes
  • Provides leadership in development of strong active locals and positive links within the labour community
  • Prepares for and facilitates educational programs
  • Attends and assists in general membership meetings and elections and votes as required
  • Performs other related duties as assigned

Administrative Clerk

HEMKUNT COLD STORAGE Pvt. Ltd.
Moga, Punjab
04.2014 - 11.2018
  • Prepared and processed documents such as invoices, reports, memos and correspondence.
  • Organized and maintained filing systems both electronically and manually.
  • Performed data entry duties to update client information in databases.
  • Managed daily office operations, including scheduling appointments and managing incoming calls.
  • Provided assistance to other departments when needed.
  • Ordered supplies and equipment as needed.
  • Answered inquiries from customers regarding services or products offered by the company.
  • Maintained accurate records of financial transactions using accounting software programs.
  • Reviewed all invoices for accuracy prior to processing payment requests.
  • Generated monthly performance reports based on organizational objectives.
  • Processed employee payrolls according to established guidelines.
  • Maintained records and personnel files to drive administration and office support.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Copied, sorted and filed records of office activities and business transactions.
  • Trained staff members to perform work activities and use computer applications.

Education

CERTIFICATE PROGRAM - Business Administration

Red River College of Applied Arts, Science And Technology
Winnipeg, MB
11.2019

Master of Arts - Economics

PUNJAB UNIVERSITY OF CHANDIGARH
CHANDIGARH
05.2013

Skills

  • Microsoft word
  • Microsoft Excel
  • Microsoft Outlook
  • cargo wise
  • Data Entry
  • Paperwork Processing
  • Call Management
  • Account updating
  • Data Collection
  • Appointment Scheduling
  • Active Listening
  • Administrative Support
  • Payment Processing
  • Customer consulting
  • Typing proficiency
  • Multi-Task Management
  • Positive and professional
  • Filing
  • Follow-up skills
  • Staff Training

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Customer Service Representative

ITN CORP.
09.2022 - Current

Admin Assistant

ITN logistics
01.2022 - 01.2022

Employee Service Representative

Canada Goose
01.2019 - 12.2021

Administrative Clerk

HEMKUNT COLD STORAGE Pvt. Ltd.
04.2014 - 11.2018

CERTIFICATE PROGRAM - Business Administration

Red River College of Applied Arts, Science And Technology

Master of Arts - Economics

PUNJAB UNIVERSITY OF CHANDIGARH

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