SUKHPRIT GILL
Brampton
Summary
Driven professional with extensive experience at ITN Logistics Group and ITN CORP., excelling in high-stress situations and fostering positive relationships. Demonstrated expertise in dispatch software and problem-solving, leading to a significant increase in customer service success rates. Skilled in data entry and teamwork, adept at enhancing operational efficiency and training development. Driven Dispatcher with excellent leadership and problem-solving abilities. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dispatcher
ITN Logistics Group
02.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed customer accounts and invoicing.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Customer Service Representative
ITN CORP.
11.2021 - 01.2023
- Providing exceptional customer service at all times
- Prepares quotes for existing and new accounts
- Provides support and back up Warehouse Administrative staff
- Attending to customer calls, issues and complaints, maintaining logs for the same
- Receives inbound and outbound orders
- Continued nurturing of the relationship with current accounts
- Maintaining of Daily/Weekly log related to New Accounts
- Follows agreed company processes and protocols in the Customer Service department, including use of systems and software
- Keeps data updated on the WMS system
- Prepare Bill of Lading
- Ensure the resources in the customer service function of the company are managed effectively to achieve maximum efficiencies
Education
Certificate - Administration Studies
Red River College of Applied Arts, Science And Technology
Winnipeg, MB09.2019
Master of Arts - Economics
Punjab University Chandigarh
Chandigarh, Punjab05.2013
Skills
- Cargo Wise
- Microsoft Word
- MS excel
- Microsoft Outlook
- Appointment Scheduling
- Billing and coding
- Administrative Support
- Data Collection
- Written Communication
- Route Planning
- Prioritization
- Attention to Detail
- Filing
- Training development aptitude
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Professional Working
Certification
- Driving License -Class G
Timeline
Dispatcher
ITN Logistics Group
02.2023 - Current
Customer Service Representative
ITN CORP.
11.2021 - 01.2023
Certificate - Administration Studies
Red River College of Applied Arts, Science And Technology
Master of Arts - Economics
Punjab University Chandigarh
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