Sukhpreet Sidhu
Winnipeg,Manitoba
Summary
Highly qualified Lead Medical Office Assistant with background in managing administrative operations within healthcare settings. Known for strong leadership abilities, efficiency in coordinating patient services and improving office procedures. Have excelled in training staff, streamlining workflow processes and optimizing patient satisfaction. Possess strong knowledge of medical terminologies, insurance verification and appointment scheduling.
Overview
1
1
year of professional experience
Work History
Lead Medical Office Assistant
white cross healthcare
Winnipeg, Manitoba
06.2024 - Current
- Supported daily operations of the medical office, including appointment scheduling, patient intake, and the maintenance of medical records, ensuring efficient patient flow and satisfaction.
- Managed and processed insurance claims, patient billing, and payment collection, contributing to the smooth functioning of the revenue cycle.
- Leveraged strong communication skills to professionally manage patient inquiries, provide follow-up care instructions, and assist patients with navigating healthcare services, enhancing patient experience and trust.
- Collaborated with clinical staff to prepare patient information and maintain a sterile environment, supporting high standards of patient care, and minimizing administrative delays.
- Trained and mentored new staff members, ensuring effective onboarding, and fostering a collaborative, productive team environment.
Medical Office Assitant Practicum
academy skin centre
Winnipeg, Manitoba
05.2024 - 07.2024
- Gained hands-on experience in medical office tasks, including scheduling appointments, data entry, patient intake, and maintaining accurate patient records.
- Assisted healthcare providers with patient examination preparation, taking vital signs, and documenting medical histories, supporting accurate diagnostics and treatment plans.
- Applied medical terminology and confidentiality regulations (PHIA) in handling sensitive patient data, maintaining a high level of professionalism and compliance with healthcare privacy laws.
- Streamlined office communication by managing phone inquiries, appointment confirmations, and office supplies, contributing to a more organized and efficient office environment.
Education
Medical Office Assistant - Health Administration
Manitoba Institute of Trades And Technology
Winnipeg, None06-2024
Skills
- Customer Service Excellence: Played a key role in enhancing the patient experience by providing exceptional service, handling inquiries, and ensuring clear communication, resulting in higher patient satisfaction
Delivered compassionate care by addressing patient concerns, explaining medical procedures, and offering follow-up guidance to ensure patients felt supported throughout their healthcare journey
- Compliance & Healthcare Knowledge: Maintained high standards of confidentiality and compliance with PHIA regulations, ensuring sensitive patient information was protected and handled in accordance with privacy laws
Supported healthcare providers by preparing patient information, managing records, and assisting with medical procedures, ensuring accuracy in documentation and improving the quality of patient care
- Security & Safety Management:Ensured workplace safety by enforcing security measures, conducting routine safety checks, and responding to incidents, reducing security risks and ensuring a safe environment
Actively contributed to emergency response readiness by providing immediate support in high-stress situations, protecting personnel and patients alike
Languages
English
Full Professional
Hindi
Native/ Bilingual
certificates
- security guard certificate
- PHIA
- CPR
Timeline
Lead Medical Office Assistant
white cross healthcare
06.2024 - Current
Medical Office Assitant Practicum
academy skin centre
05.2024 - 07.2024
Medical Office Assistant - Health Administration
Manitoba Institute of Trades And Technology
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