Sukhpreet Kaur Sandhwalia
Brampton
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
XPO Logistics
04.2025 - 07.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Server
Original Tandoori Kitchen
07.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
General Business Management Diploma - Business
Canadore College
Vancouver, BC12-2024
Bachelor of Commerce - Accounting
Guru Nanak Dev University
Tarantaran04-2021
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Guest services
- Complex Problem-solving
Languages
Hindi
English
Punjabi
Timeline
Customer Service Associate
XPO Logistics
04.2025 - 07.2025
Server
Original Tandoori Kitchen
07.2024 - 03.2025
General Business Management Diploma - Business
Canadore College
Bachelor of Commerce - Accounting
Guru Nanak Dev University
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