Sukhpreet Kaur Brar

• Responding promptly to customer inquiries, acknowledging, and resolving customer complaints

• Maintaining a positive, empathetic, and professional attitude toward customers at all the times

• Find out what customer wants, and ensure customer satisfaction and provide professional customer support going above and beyond exceeding the customer expectations..

• Keep records of customer interactions, transactions, comments, and complaints, collect and analyzing the customer feedback and responding to the customer reviews

• Provide accurate, valid, and complete information by using the right methods and procedures

• Customer orientation and ability to adapt/respond to different types of characters

• Delighting customers by making every interaction an unforgettable experience, whether that’s through inbound and outbound calls, emails, or chats

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
• Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
• Negotiated pricing and payment terms with customers when possible to close deals.
• Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
• Implemented upselling techniques to increase revenue and move product.
• Opened new accounts and documented personal, demographic, and payment information in system.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Cultivated customer loyalty and improved sales.

● Set up and operated printing press machines.

● Restocked and organized merchandise in front lanes. Examined job orders to determine quantity, stock specifications, colors and special printing instructions.

● Proofed all job orders, securing client approval prior to production.