Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SUKHPREET SINGH

Saint John,NB

Summary

Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Sales Representative

Circle K Gas Station
10.2023 - Current
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Improved sales revenue with effective communication of product features, benefits, and promotions.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
  • Collaborated with team members to achieve monthly sales targets consistently.
  • Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
  • Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
  • Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
  • Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
  • Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
  • Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
  • Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

FOOD SUPERVISIOR

TIM HORTONS
07.2023 - Current
    • Provide direction, guidance, and supervision to employees to enable them to work more effectively
    • Train employees in production processes and measurements
    • Improve production process to increase productivity and process controls
    • Assign and check stations before pre-duty briefing
    • Respond to and track customer requests, complaints, and feedback
    • Monitors inventory levels to ensure that they are adequate to meet the orders and restock them timely.
    • Improved food safety standards by implementing thorough training programs and regular inspections.
    • Streamlined kitchen operations for increased efficiency by optimizing staff schedules and task allocation.
    • Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
    • Reduced food waste dramatically by implementing strict inventory control measures and better communication among staff members.
    • Ensured compliance with all health department regulations through meticulous adherence to guidelines and regular employee training sessions.
    • Mentored junior staff members to improve their skills, fostering a positive work environment that encouraged professional growth.
    • Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
    • Created an engaging workplace culture that valued teamwork, open communication channels, and shared responsibility for success within the organization.
    • Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
    • Controlled labor costs with good planning, scheduling and delegating abilities.

ASSISTANT MANAGER

DOMO GASOLINE LTD
01.2022 - 07.2023
    • Helped oversee the daily operations of the store, managing staff and inventory
    • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
    • Reported customer and employee accidents, injuries, and concerns for supervisor review
    • Maintained accurate records of sales transactions using point-of-sale systems
    • Monitored sales performance to identify potential areas for improvement
    • Implemented innovative strategies for increasing efficiency in daily operations
    • Provided guidance and support to junior staff members during challenging situations
    • Tracked store inventories and replenished products according to demand.
    • Managed senior-level personnel working in marketing and sales capacities.
    • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
    • Defined clear targets and objectives and communicated to other team members.
    • Assisted in organizing and overseeing assignments to drive operational excellence.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Established team priorities, maintained schedules and monitored performance.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Health Care Aide (UNCERTIFIED)

Shared Health
04.2022 - 05.2023
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Reduced patient anxiety through effective communication and active listening skills.
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
  • Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
  • Monitored vital signs regularly, promptly reporting any abnormalities to nursing staff or physicians.
  • Provided emotional support for patients and families during times of stress and uncertainty.
  • Promoted a clean and safe environment by adhering to strict infection prevention protocols.
  • Managed challenging behaviors in dementia patients using evidence-based interventions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with patient transfer and ambulation.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

GAS ATTENDANT

DOMO GASOLINE LTD
08.2021 - 01.2022
  • Processed gasoline payments using POS systems
  • Operated cash register accurately and efficiently
  • Responded quickly to any spills or accidents involving hazardous materials
  • Provided excellent customer service to all customers
  • Verifying the age of customers purchasing tobacco products
  • Checked oil levels, tire pressures, and battery fluids., on customer vehicles when requested
  • Restocked gas station with fuel products when necessary
  • Accurately recorded sales transactions into the point-of-sale system.
  • Enhanced customer satisfaction by providing prompt and accurate fueling services.

ASSISTANT SUPERVISOR

Miss Fresh
01.2021 - 08.2021
  • Implemented successful team-building initiatives to increase retention
  • Answered customer questions and made product recommendations according to needs
  • Organized workflow tasks to prevent downtime and production gaps
  • Trained new employees on company policies, procedures, and work ethics
  • Monitored workflow processes to ensure the accuracy and timeliness of deliverables
  • Inspected work environment for health and safety hazards and report findings to the manager
  • Received product deliveries and moved materials Oversaw the training of new employees on the job to designated workplace locations
  • Responsibilities and expectations.
  • Improved team productivity by implementing efficient workflow processes and providing constructive feedback.
  • Streamlined communication between departments for enhanced collaboration and improved overall results.
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Mentored junior staff members, helping them develop skills necessary for career advancement within the company.
  • Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
  • Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Assisted in the development of training materials to ensure a consistent learning experience for new hires.

CREW MEMBER

COOK IT Miss Fresh
10.2020 - 01.2021
  • Packaging of food and ingredients as per customer request
  • Handling customer complaints and concerns in a polite and friendly manner
  • Accepting all forms of customer payments according to company guidelines
  • Maintaining inventory
  • Operating cash register by entering purchased items
  • Stocking the shelves and refrigerators.

GENERAL LABOUR

Alumico Architectural Inc
09.2019 - 09.2020
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Worked alongside team to accomplish work goals according to schedule.
  • Increased productivity with effective communication and collaboration among team members.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Provided support to skilled trades workers, enabling them to focus on specialized tasks for optimal results.
  • Assisted team members with tasks that require group effort.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed written instructions to construct various types of equipment.

Education

EDUCATION IN SOFTWARE TESTING -

MATRIX COLLEGE
Montreal, QC
04.2021

CERTIFICATION IN DISPATCH TRAINING -

RAI DISPATCH TRAINING
Brampton, ON
06.2021

Skills

  • Complaint Resolution
  • Cash Handling
  • Process Optimization
  • Account Management
  • Interpersonal skills
  • Staff Training
  • Equipment Maintenance
  • Problem-Solving
  • Team Leadership
  • Quality Control
  • Task Delegation
  • Product and Service Knowledge
  • Patient Transportation
  • Mobility Support
  • Personal Grooming Care
  • Feeding Assistance

Certification

  • WHIMS
  • Web-Developer
  • FOOD SAFETY
  • DISPATCH (TRUCKING)

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Sales Representative

Circle K Gas Station
10.2023 - Current

FOOD SUPERVISIOR

TIM HORTONS
07.2023 - Current

Health Care Aide (UNCERTIFIED)

Shared Health
04.2022 - 05.2023

ASSISTANT MANAGER

DOMO GASOLINE LTD
01.2022 - 07.2023

GAS ATTENDANT

DOMO GASOLINE LTD
08.2021 - 01.2022

ASSISTANT SUPERVISOR

Miss Fresh
01.2021 - 08.2021

CREW MEMBER

COOK IT Miss Fresh
10.2020 - 01.2021

GENERAL LABOUR

Alumico Architectural Inc
09.2019 - 09.2020

EDUCATION IN SOFTWARE TESTING -

MATRIX COLLEGE

CERTIFICATION IN DISPATCH TRAINING -

RAI DISPATCH TRAINING

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SUKHPREET SINGH