Sukhpreet Sandhu
Meadowlake,SK
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Adaptable professional with 2 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization.
Overview
4
4
years of professional experience
Work History
Customer service Representative
Affinity Insurance Meadowlake
05.2023 - Current
- Answering questions about general and specific customer inquiries
- Processing orders and transactions
- Delivering information about the company`s outreach
- Delivering instant response to customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Restaurant General Manager
BLCO Enterprises Ltd O/A KFC
11.2021 - 12.2023
- Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines
- Complete restaurant opening and closing procedures and manage deposits
- Perform facility walk throughs to assess cleanliness and preparedness at beginning and end of shifts.
- Continually monitored restaurant for service, food, and cleanliness issues
- Produce detailing sales trends and forecasting
- Hired , trained staff members on customer service skills, COVID 19 safety standards , food safety handling.
- Supervised staff work giving instructions for improvement and reprimanding staff as needed
- Consistently training staff on upselling techniques to exceed sales target
- Perform weekly inventory , putting figures in smartsheet .
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
SHIFT SUPERVISOR
BLCO Enterprises Ltd O/A KFC
06.2021 - 10.2021
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Perform sales floor work such as greeting or assisting customers, taking orders.
COOK
Boston Pizza
06.2021 - 10.2021
- Portioned food before cooking according to standard portion sizes and recipe specifications.
- Liaised with front-of-house team to establish pace or meet special guest requests.
- Observed proper plate presentation and garnish setup to meet plating requirements.
TEAM MEMBER
BLCO Enterprises Ltd O/A KFC
09.2020 - 06.2021
- Maintained clean and orderly dining area
- Input customer orders into system
- Contributed to team success by completing jobs quickly and accurately
- Maintained order accuracy and customer satisfaction by double checking packing labels while packing orders.
- Pursued learning opportunities to advance knowledge and take on leadership position.
CUSTOMER SERVICE REPRESENTATIVE
Seven Eleven
10.2019 - 09.2020
- Utilized automated systems to log and retrieve call information
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Education
BACHELOR OF SCIENCE (B.S - AGRIBUSINESS
Lakeland college
Vermilion, SKBachelor of Science - Agricultural Studies
Punjabi University Patiala
Punjab,India06.2018
Skills
- Call Management
- Consultative Sales
- Scheduling
- Appointment Scheduling
- Complaint Resolution
- Account Updating
- Paperwork Processing
- Product Knowledge
Timeline
Customer service Representative
Affinity Insurance Meadowlake
05.2023 - Current
Restaurant General Manager
BLCO Enterprises Ltd O/A KFC
11.2021 - 12.2023
SHIFT SUPERVISOR
BLCO Enterprises Ltd O/A KFC
06.2021 - 10.2021
COOK
Boston Pizza
06.2021 - 10.2021
TEAM MEMBER
BLCO Enterprises Ltd O/A KFC
09.2020 - 06.2021
CUSTOMER SERVICE REPRESENTATIVE
Seven Eleven
10.2019 - 09.2020
BACHELOR OF SCIENCE (B.S - AGRIBUSINESS
Lakeland college
Bachelor of Science - Agricultural Studies
Punjabi University Patiala
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