Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sukhpreet Khabra

Calgary

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

5
5
years of professional experience

Work History

Dispatch/Supervisor

Samsic
07.2023 - Current
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.
  • Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in the dispatch department.
  • Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
  • Maintained updated and detailed records of calls in physical and electronic database.

Starbucks Supervisor

HMSHost
01.2020 - 07.2024
  • Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
  • Communicates information to the manager so that the team can respond as necessary to create the Third-Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to the store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety, and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.

Education

Diploma - Business Administration, General Business

Bow Valley College
Calgary, Alberta
01.2020

High School - Science

Girls Senior Secondary School
03.2017

Skills

  • Mentoring and training
  • Progress checks
  • Coaching and onboarding
  • Positive communication skills
  • Schedule checking and oversight
  • Customer service
  • Data entry
  • Customer relations
  • Decision-making
  • Stress tolerance
  • Customer relationship management
  • Time management
  • Multitasking and organization
  • Active listening

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional

Timeline

Dispatch/Supervisor

Samsic
07.2023 - Current

Starbucks Supervisor

HMSHost
01.2020 - 07.2024

High School - Science

Girls Senior Secondary School

Diploma - Business Administration, General Business

Bow Valley College

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Sukhpreet Khabra