Sukhpreet Kaur Mann
Garibaldi Highlands,BC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer service representative
IO Solutions
02.2023 - 03.2025
- Increased communication skills with customers
- Developing listening skills to frustrated customers
- Promoting different products and services
- Being able to deal with daily challenge about difficulties of customers regarding technical issues
- Inbound call center
Overnight Associate
Amazon
01.2021 - 02.2023
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
Baker
Tim Hortons
08.2019 - 12.2019
- Developed and tested new recipes to enhance product variety and quality.
- Managed dough preparation, ensuring consistency and proper fermentation techniques.
Education
Bachelor of Science - Nursing
01.2017
Advanced Healthcare Leadership - undefined
01.2020
Skills
- Technical Knowledge: Adobe Analytics
- Multitasking, Teamwork
- Customer relations
- Call center experience
- Call management
- Call center operations
Languages
English
Hindi
Punjabi
Timeline
Customer service representative
IO Solutions
02.2023 - 03.2025
Overnight Associate
Amazon
01.2021 - 02.2023
Baker
Tim Hortons
08.2019 - 12.2019
Advanced Healthcare Leadership - undefined
Bachelor of Science - Nursing
Leadership Experience
- Lambton College — Team leader
- As a student, lead my team for projects and build a confidence to speak frequently
- Prinex Media — Supervisor
- Managing, evaluating and reporting on warehouse productivity.
- Tracking and coordinating the receipt, storage, and timely delivery of goods and materials.
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