Sukhpreet Kaur
Winning
Summary
Leverage team leadership and staff management skills to support successful operations and drive employee development. Skilled in strategic planning and customer relationship management, ensuring effective communication and problem resolution. Committed to optimizing workforce management and performance to achieve business goals.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
Work History
Shift Supervisor
A&w
Winnipeg
02.2023 - 03.2026
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new staff on food safety and customer service protocols.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Coordinated shift schedules to optimize staffing and meet operational needs.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Enforced health and safety regulations to promote a safe working environment.
- Conducted quality checks on food preparation and presentation standards.
- Assisted in cash handling and daily financial reconciliation tasks.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Supervisor
Burrito splendido
Winnipeg
01.2021 - 12.2022
- Managed team of employees to ensure efficient shift operations.
- Addressed customer inquiries, orders, and complaints promptly.
- Trained new hires on job responsibilities, safety protocols, and company culture.
- Developed effective shift plans by adjusting team member line-up for optimal efficiency.
- Oversaw inventory management to minimize losses in adherence to company guidelines.
- Compiled end-of-shift reports for management review and approval.
- Maintained accurate records of daily transactions and weekly sales performance.
- Provided constructive feedback to employees on performance and development areas.
- Calculated labor and equipment requirements and production specifications, used standard formulas.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Focused on learning new skills and staying updated with industry changes.
- Met deadlines while maintaining high-quality deliverables.
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking.
Chef Assistant
Seoul chako restaurent
11.2019 - 01.2021
- Monitored team productivity and performance to support goals.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Contributed towards creating an enjoyable working environment through effective communication with colleagues.
- Maintained high standards of food safety and sanitation regulations at all times.
- Washed, peeled and cut various foods to prepare for cooking or serving.
- Assisted the head chef with menu planning, development and implementation.
- Followed strict adherence to health codes when storing foods at correct temperatures or disposing waste properly.
- Successfully completed tasks assigned by head chef within specified timeframe without compromising quality standards.
- Used various kitchen tools to weigh, measure and mix ingredients for food preparation.
PCA
Schelegal village Mississauga
Mississauga
10.2017 - 10.2018
- Provided daily personal care services to residents with diverse needs.
- Assisted with mobility and transfers using safe techniques and equipment.
- Collaborated with nursing staff to ensure comprehensive care for residents.
- Engaged residents in social activities to promote well-being and interaction.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Responded promptly to emergency situations according to established protocols.
Education
Bachelor of Arts (B.A.) - Business management administration
Herzing collage
Montreal, QCSkills
- Lead Generation
- Team Leadership
- Verbal and Written Communication
- Staff Management
- Customer Relationship Management
- Project Management
- Managing Laborers
- Time Management
- Strategic Planning
- Business Development
- Performance Management
- Marketing
- Staff Development
- Workforce Management
Timeline
Shift Supervisor
A&w
02.2023 - 03.2026
Supervisor
Burrito splendido
01.2021 - 12.2022
Chef Assistant
Seoul chako restaurent
11.2019 - 01.2021
PCA
Schelegal village Mississauga
10.2017 - 10.2018
Bachelor of Arts (B.A.) - Business management administration
Herzing collage