Sukhpreet KAur
Edmonton
Summary
Dynamic retail professional with extensive experience at 7 Eleven Gas Station, excelling in merchandise display and customer engagement. Proven track record of enhancing sales through strategic merchandising and fostering teamwork. Skilled in managing store operations and delivering exceptional customer service, resulting in increased loyalty and repeat business.
Retail management professional prepared for this leadership role. Strong background in team collaboration, consistently achieving results, and adapting to changing needs. Expertise in inventory management, customer service, and sales strategies. Reliable, flexible, and focused on driving store performance and employee development.
Knowledgeable with robust background in retail management. Successfully led teams to enhance customer satisfaction and streamline operations. Demonstrated leadership and problem-solving abilities in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Retail Assistant Manager
7 Eleven Gas Station
06.2021 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Trained and developed new employees for ease of transition into team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Cashier
Loblaws Superstore
03.2019 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
Bachelor of Science - Mathematics And Business
Concordia University
Edmonton, AB04-2021
Skills
- Merchandise display
- Store operations
- Customer engagement
- Retail operations
- Teamwork and collaboration
- Customer service
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Retail Assistant Manager
7 Eleven Gas Station
06.2021 - Current
Customer Service Cashier
Loblaws Superstore
03.2019 - Current
Bachelor of Science - Mathematics And Business
Concordia University
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