Sukhpreet Kaur
Brampton,ON
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Brew Culture through adept management of shipping, receiving, and warehouse operations. Excelled in teamwork and problem-solving, leading to significant improvements in safety compliance and productivity. Skilled in heavy machinery operation and excellent communication, consistently achieving goals with precision and collaborative effort.
Overview
1
1
year of professional experience
Work History
Yard Coordinator
Brew Culture
2024.01 - 2024.08
- Improved customer satisfaction by providing timely responses to inquiries and addressing concerns promptly.
- Ensured safety compliance by conducting thorough inspections and adhering to company policies.
- Assisted management with budget planning, optimizing resource allocation while maintaining cost efficiency.
- Implemented standardized processes for material handling, reducing errors and increasing productivity.
- Collaborated with other departments to optimize yard layout for streamlined flow of goods.
- Conducted quality audits on processes and procedures within the yard environment, leading to continuous improvements.
- Reduced equipment downtime with regular maintenance and repair scheduling.
Student Ambassador
Cambrian College
2024.01 - 2024.08
- Bolstered student participation in extracurricular activities, highlighting benefits and opportunities available.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Assisted in boosting enrollment numbers by providing personalized support to incoming students during orientation week activities.
- Encouraged culture of respect and understanding, initiating dialogue on challenging topics.
Customer Service Representative
Tikka Lounge
2023.08 - 2023.12
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma - Organisational Management
Cambrian College
Brampton, Canada01.2024
Diploma - Project Management
Cambrian College
Brampton, Canada05.2023
Skills
- Shipping and receiving
- Warehouse Operations
- Load Planning
- Heavy Machinery Operation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Excellent Communication
Languages
English
Professional Working
Punjabi
Full Professional
Timeline
Yard Coordinator
Brew Culture
2024.01 - 2024.08
Student Ambassador
Cambrian College
2024.01 - 2024.08
Customer Service Representative
Tikka Lounge
2023.08 - 2023.12
Diploma - Organisational Management
Cambrian College
Diploma - Project Management
Cambrian College
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