Sukhpreet Kaur
Halifax,NS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
GFL Environmental
04.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Gas Station Cashier
Esso Gas Station
06.2022 - 02.2023
- Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Promoted loyalty programs and special offers to increase sales revenue and enhance customer relationships.
- Confirmed stock levels and expiration dates of merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Completed daily paperwork meticulously, submitting reports to management in a timely manner.
- Operated cash register to record transactions accurately and efficiently.
- Ensured accurate cash handling and register operations for secure financial transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
Education
GED -
Northern College of Applied Arts And Technology
Scarborough01.2023
Skills
- Clerical Support
- Sales Quota Achievement
- Customer Service
- Problem-solving abilities
- Complaint resolution
- Microsoft Office
- Teamwork and Collaboration
- Credit adjustments
- Cash Handling
- Attention to detail
- Highly Organized
Languages
English
Timeline
Customer Service Representative
GFL Environmental
04.2023 - 02.2024
Gas Station Cashier
Esso Gas Station
06.2022 - 02.2023
GED -
Northern College of Applied Arts And Technology
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