Customer Service Representative
Best Buy
07.2023 - Current
- Responded skillfully to diverse customer inquiries, maintaining professionalism and courtesy, with goal of swift issue resolution during initial calls or chats.
- Utilized active listening strategies to identify and clarify customer needs effectively.
- Conducted research using web-based tools to offer well-informed and effective solutions.
- Presented options to customers that promoted lasting satisfaction, referrals, and loyalty.
- Addressed range of customer needs, including product inquiries, post-sale assistance, warranty matters, and general support.
- Demonstrated alignment with values of Best Buy brand while serving as brand ambassador.
