Sukhpreet Grewal
Edmonton,Canada
Summary
Dedicated and results-driven retail professional with a strong background in health industry, consistently recognized as a top performer. Possessing a proven track record of exceeding sales targets, maintaining exceptional customer service standards, and effectively managing inventory levels. Skilled in building relationships with clients to drive business growth and enhance brand loyalty. Aiming to leverage my expertise and drive for success in a challenging retail environment.
Overview
3
3
years of professional experience
Work History
Ophthalmic Lab Manager
Beyond Vision
Edmonton, AB, Canada
11.2023 - Current
- Skilled in operating and maintaining ophthalmic equipment including lensometers, auto-lensometers, and lens edgers.
- Knowledgeable in maintaining accurate patient records, managing inventory of optical materials, and adhering to HIPAA guidelines.
- Trained in troubleshooting technical issues related to eyeglasses, contact lenses, and other optical devices to ensure high-quality patient care.
- Experienced in assisting optometrists and ophthalmologists with patient consultations, frame selection, and lens recommendations.
- Conduct comprehensive patient assessments, including visual acuity testing, lensometry, and tonometry, to provide accurate diagnoses and support ophthalmologists in treatment planning.
- Educate patients on proper eye care techniques, medication administration, and post-operative instructions to promote optimal eye health and facilitate recovery.
- Assist in various eye exams and procedures, such as slit lamp examinations, fundus photography, and visual field testing, ensuring patient comfort and safety throughout the process.
- Trained the internship students ( 2nd and 3rd yr) regarding laboratory work.
Sales consultant
Bell Canada Inc
Edmonton, AB, Canada
09.2021 - Current
- Consistently exceeded monthly goals by providing exemplary customer service, leading to high customer satisfaction and repeat business.
- Received multiple accolades and TOP PERFORMER award for outstanding performance and contributions to team success.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Ophthalmic Technician
Eyes on 34th
Edmonton, AB, Canada
04.2023 - 10.2024
- Successfully motivated and inspired team members to achieve quarterly sales targets, resulting in a 30% increase in revenue
- Facilitated team-building activities and training sessions to foster a positive work culture and improve employee morale
Education
Bachelor of Science - Biology, Chemistry
Concordia University Of Edmonton
Edmonton, Alberta12.2022
Skills
- Team leadership
- Complex Problem-solving
- Key performance indicators
- CPR/First aid certification
- Goals and performance
- Time management
- Decision-making
- Analytical thinking
- Attention to details
Timeline
Ophthalmic Lab Manager
Beyond Vision
11.2023 - Current
Ophthalmic Technician
Eyes on 34th
04.2023 - 10.2024
Sales consultant
Bell Canada Inc
09.2021 - Current
Bachelor of Science - Biology, Chemistry
Concordia University Of Edmonton