Summary
Overview
Work History
Education
Skills
Timeline
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Sukhpreet Dhaliwal

Brampton,ON

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Fraud Analyst

Royal Bank of Canada (RBC)
Mississauga, ON
11.2023 - 02.2024
  • Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
  • Reviewed customer profiles for any changes that may indicate fraudulent activities.
  • Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
  • Performed detailed analysis of financial transactions to identify suspicious activity.

Administrative Assistant

Royal Canadian Realty
Toronto
12.2022 - 04.2023
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Greeted visitors and provided general information about the company.
  • Answered questions from customers regarding products and services offered by the company.

Cards Advisor

Royal Bank of Canada (RBC)
Mississauga
02.2022 - 03.2023
  • Maintained current knowledge of industry trends, regulations and standards related to banking services.
  • Reviewed credit applications for accuracy before submitting them for approval.
  • Developed and implemented financial plans for customers to help them reach their short-term and long-term goals.
  • Built relationships with customers by providing excellent customer service.
  • Collaborated with other departments within the bank to provide quality service to clients.
  • Provided comprehensive advice on a range of banking products including loans, mortgages, savings accounts, investments and insurance.
  • Developed and expanded financial planning relationships with customers through loyal and dedicated service.

Sales Associate

Home Depot
Brampton
08.2018 - 03.2022
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Attended weekly team meetings to review performance goals and objectives.
  • Handled customer complaints in a professional manner.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.

Education

College Diploma - Electrical Plumbing, HVAC

North American Trades School
Brampton, ON
06-2017

High School Diploma -

Louise Arbour Secondary School
Brampton, ON
06-2015

Skills

  • Multitasking
  • Time Management
  • Customer Service
  • Communication
  • Attention to Detail
  • Teamwork and Collaboration
  • Interpersonal Skills
  • Conflict Resolution

Timeline

Fraud Analyst

Royal Bank of Canada (RBC)
11.2023 - 02.2024

Administrative Assistant

Royal Canadian Realty
12.2022 - 04.2023

Cards Advisor

Royal Bank of Canada (RBC)
02.2022 - 03.2023

Sales Associate

Home Depot
08.2018 - 03.2022

College Diploma - Electrical Plumbing, HVAC

North American Trades School

High School Diploma -

Louise Arbour Secondary School

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Sukhpreet Dhaliwal