Sukhpal Kaur
Brampton,Canada
Summary
Enthusiastic and dependable hospitality professional with hands-on experience in customer service, retail operations, and security. Skilled in creating welcoming environments, handling high-pressure situations, and maintaining safety and cleanliness standards. Adept at multitasking, resolving guest concerns with patience and professionalism, and working effectively in team-based and independent roles. Known for a warm, positive attitude and strong interpersonal skills that enhance guest satisfaction. Fully committed and available full-time, including evenings, weekends, and holidays.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Great Punjab Grocery Store
09.2024 - Current
- - Greet customers warmly and assist with locating products or answering inquiries
- - Operate point-of-sale systems to handle cash, debit, and credit transactions accurately
- - Restock inventory and ensure shelves are neat, organized, and fully stocked
- - Maintain cleanliness in customer-facing and storage areas to meet health and safety standards
- - Assist in receiving shipments and organizing stockroom
- - Resolve customer concerns promptly and professionally, ensuring a positive shopping experience
- - Support team members with opening/closing duties and daily operational tasks
Security Guard
Private Security Services
06.2024 - 08.2024
- - Monitored premises for suspicious activity, ensuring safety for staff and customers
- - Checked ID and controlled access to restricted areas
- - Responded to incidents calmly and followed safety protocols in emergencies
- - Completed daily logs and incident reports with accuracy and discretion
- - Supported crowd control and monitored surveillance equipment
- - Maintained a visible presence to deter theft and promote a secure environment
Education
Certificate - Early Childhood Education
Fanshawe College
Skills
- Hospitality management skills
- - Customer engagement & problem solving
- - POS system & cash handling accuracy
- - Cleanliness & food handling awareness
- - Safety monitoring & emergency response
- - Team coordination & time management
- Effective communication
- - Adaptability in fast-paced environments
Certification
- - G2 Driver’s License – Valid
- - CPR & First Aid Certified
- - Ontario Security Guard License – Active
Availability
- Available Full-Time
- Open to flexible scheduling, including weekends and holidays
Languages
Punjabi
Full Professional
Timeline
Customer Service Associate
Great Punjab Grocery Store
09.2024 - Current
Security Guard
Private Security Services
06.2024 - 08.2024
Certificate - Early Childhood Education
Fanshawe College
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