Mandeep Kaur Brar
Markham,Canada
Summary
Results-driven operations leader with a proven track record in managing large-scale teams and fulfillment sites. Expertise in driving margin improvement, achieving significant cost savings, and optimizing processes through Lean methodologies and effective cross-functional collaboration. Notable accomplishments include onboarding new clients, boosting productivity by 40%, and achieving $400K in quarterly cost reductions. Skilled in implementing health and safety protocols, ensuring compliance, and fostering team development to create high-performing environments.
Overview
12
12
years of professional experience
Work History
Site Director
Gobolt
09.2025 - Current
- Oversaw operations of flagship site, ensuring alignment with company objectives.
- Managed cross-functional teams to ensure alignment with organizational goals.
- Facilitated the development and implementation of training programs focused on staff growth and performance enhancement.
- Oversaw compliance with safety regulations, enhancing workplace safety standards.
- Supervised comprehensive financial management processes, ensuring accurate budgeting, forecasting, and expense tracking for effective fiscal oversight.
- Facilitated onboarding of three new clients prior to peak season.
- Drove a 30% increase in volume targets in 2024, resulting in enhanced performance metrics.
- Achieved a variable margin of 42% through effective leadership of 3 operations managers, 5 area managers, 9 team leads, and 250 associates across a 350,000 sq ft site. Enhanced operational efficiency through targeted improvements.
- Led operational strategies to enhance site efficiency and productivity.
- Cultivated a culture of excellence by setting clear expectations for team members while providing support for their professional development goals.
- Led initiatives to optimize parcel sortation processes, resulting in a reduction of SPH costs from 0.5 to 0.4.
- Achieved a notable decrease in CPU usage from 0.9 to 0.75 through effective oversight of fulfillment site activities. Improved contract terms and tailored RPU to align with identified physical intervention needs.
Associate Site Lead
GoBolt
05.2025 - 08.2025
- Leading a team of 3 Operations Managers, 5 Area Managers, 9 Team Leads, and 250 associates across a 350,000 sq ft site.
- Improved gross margins from -10% to +30% by analyzing costs, optimizing processes, and renegotiating 4 vendor contracts.
- Achieved $400,000 in Q2 2025 cost savings by implementing lean methodologies and process enhancements.
- Increased site productivity by 40 % by driving cross-functional collaboration and enforcing compliance across 350,000 sq ft operations.
- Successfully onboarded 20 new clients, expanding GoBolt’s service footprint.
- Achieved zero workplace incidents for 250 associates by chairing the site health and safety committee and maintaining strict adherence to protocols.
Operations and Tactical Training Team manager
GoBolt
08.2024 - 05.2025
- Increased inventory accuracy to 93.5% (Jan–Jul 2024) via refined merchant allocation, cycle counts. SME for Providence, Sierra systems.
- Increased inventory accuracy from 72.6% to 93.5% within 6 months by optimizing merchant allocation, storage methods, and cycle counts.
- Improved units picked per hour (UPH) from 21 to 30 by redesigning site layout and enhancing inbound, fulfillment, and outbound processes.
- Reduced report preparation time by 15 minutes per report by automating site-metrics reporting for reports monthly.
- Bridged billing gaps for 7 merchants by ensuring accurate invoicing for pallet locations using Providence and Sierra platforms.
Area Manager – Fulfillment
GoBolt
06.2023 - 08.2024
- Supervised and tracked daily metrics for operational facets
- Oversee 100 direct reports by developing work schedules, providing guidance in operational standards, implementing process improvements, and increasing productivity
- Enforced high-level adherence to health, safety, and maintenance requirements
- Managed Outbound Operations while prioritizing the health and safety of the team members
- Oversee the day-to-day performance of the facility
- Monitored supply chain needs and maintained accurate physical inventory through regular audits and cycle counts
Team Lead
GoBolt
06.2022 - 05.2023
- Troubleshoot client issues directly.
- Managed daily operations in supervisor’s absence.
- Logged short shipped SKUs.
- Trained 30+ new hires.
- Calculated operations targets and assigned resources.
- Ensured orders met wave rules and SLAs.
- Promoted workplace safety.
- Monitored productivity and provided feedback.
Travel Agency Manager
Onkar Travels
03.2020 - 05.2022
- Improved decision-making accuracy by 20% through detailed analytical reports delivered to executives.
- Launched new travel products and services by executing strategic development plans.
- Supervised 24 employees’ performance using real-time data, generating 3 monthly reports.
- Improved productivity by 15% through enhanced operations and refined workflows.
- Ensured compliance by updating paperwork according to internal and legal standards.
- Managed daily workloads by organizing schedules and delegating tasks.
Café Manager
D Spot Dessert Cafe
08.2019 - 07.2021
- Increased revenue by 5% by optimizing menu offerings and launching successful promotional campaigns.
- Improved compliance rate by 10%, adhering to updated safety protocols and health department guidelines.
- Produced quality food items according to exact café recipes and standards
- Counted cash accurately and completed correct cash-out functions between shifts
- Handled common customer questions and complaints with expert knowledge of service approaches
Department Supervisor
Home Depot
06.2018 - 03.2020
- Boosted department sales by 9% through innovative customer engagement and promotional strategies.
- Maintained operations continuity by overseeing daily opening, closing and shift change tasks
- Enhanced operations by translating senior management directives into actionable department policies
- Controlled costs by revamping procedures to eliminate waste and improve efficiency
- Filled in for upper management, handling routine operations and special projects with knowledgeable leadership
- Organized workflow, delegated tasks and monitored performance to achieve goals
Restaurant Manager
Lajawab Grill
05.2015 - 05.2018
- Demonstrated leadership, exemplary customer service, and a friendly, professional demeanor
- Sought to improve business operations continuously through team training, customer engagement, and marketing strategy
- Recruited, trained, and mentored new staff to deliver top-quality customer service
- Conversed with guests informally to obtain feedback on overall customer satisfaction
- Maintained compliance with health code and sanitation requirements
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
Library Student Assistant
Centennial College
02.2014 - 12.2014
- Assisted patrons in locating resources and utilizing library systems effectively.
- Managed circulation desk operations, ensuring prompt checkouts and returns of materials.
- Supported library events by organizing materials and preparing promotional content.
- Developed and implemented strategies to improve user engagement with digital resources.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
Education
Computer Networking-Technician - Computer Science
Centennial College
Ontario08.2015
Skills
- Operational Metrics Tracking
- Health and Safety Management
- Inventory Management
- Vendor Management
- Cost Analysis
- Process Optimization
- Leadership
- Analytical Thinking
- Process Improvement
- Client Onboarding
- Operational leadership
- Operations management
- Facility management
Accomplishments
- Productivity Increase: Improved productivity by 15% through process optimizations and staff training.
- Inventory Accuracy: Reduced inventory discrepancies by 25% with regular audits and cycle counts.
- Sales Growth: Boosted department sales by 40% using innovative customer engagement strategies.
- Team Management: Trained and managed a team of 100, enhancing productivity by 30%.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Site Director
Gobolt
09.2025 - Current
Associate Site Lead
GoBolt
05.2025 - 08.2025
Operations and Tactical Training Team manager
GoBolt
08.2024 - 05.2025
Area Manager – Fulfillment
GoBolt
06.2023 - 08.2024
Team Lead
GoBolt
06.2022 - 05.2023
Travel Agency Manager
Onkar Travels
03.2020 - 05.2022
Café Manager
D Spot Dessert Cafe
08.2019 - 07.2021
Department Supervisor
Home Depot
06.2018 - 03.2020
Restaurant Manager
Lajawab Grill
05.2015 - 05.2018
Library Student Assistant
Centennial College
02.2014 - 12.2014
Computer Networking-Technician - Computer Science
Centennial College