Sukhpal Kaur
Abbotsford
Summary
Dynamic supervisor with a proven track record at KFC & Taco Bell , excelling in team management and customer service. Skilled in training and mentoring staff, enhancing productivity through effective workflows. Recognized for problem-solving abilities and attention to detail, fostering a positive environment that drives repeat business and improves customer satisfaction.
Overview
3
3
years of professional experience
Work History
Supervisor
Toxic Garage
05.2024 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Shift Supervisor
KFC Taco Bell
02.2023 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Cashier Supervisor
Bread and Butter Bakery
01.2022 - 03.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Office Administration Health Services - Health Administration
St. Lawrence College
Kingston, ON06.2019
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Attention to detail
- Inventory control
- Complex Problem-solving
- Staff discipline
- Analytical thinking
- Staff development
- Team building
- Relationship building
- Public speaking
- Conflict resolution
- Software experience
- Safety protocols
- Verbal and written communication
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Accomplishments
I am a very enthusiatic person , so some fun facts about me that adds up to my personality ..!
I have a Class 1 license and operated as a truck driver part time for 3 years.
Additional Information
Real estate professional in Ontario
Timeline
Supervisor
Toxic Garage
05.2024 - 02.2025
Shift Supervisor
KFC Taco Bell
02.2023 - 04.2024
Cashier Supervisor
Bread and Butter Bakery
01.2022 - 03.2023
Office Administration Health Services - Health Administration
St. Lawrence College
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