Sukhminder Pal Kaur
Surrey,BC
Summary
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, education background and ability to work well with people which will allow me to grow personally and professionally.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
13
13
years of professional experience
1
1
Certification
Work History
RESP Representatives
CST Savings Inc.
02.2025 - Current
- Set up new RESPs
- Register RESPs with the CRA
- Process transactions
- Troubleshoot errors
- Submit monthly records to ESDC
- Make educational assistance payments (EAPs)
- Repay CESG, CLB, and provincial incentives
- Administer RESPs according to the agreement with ESDC
Quality Assurance Technician
Wonder Brands (ACE BAKERY)
09.2022 - 03.2024
- Execution of Quality Systems and Programs, including program compliance and training at the bakery level
- Manages product specifications and documentation
- Responsible for Quality testing including examining raw materials, process and finished products to ensure they comply with quality and food safety standards
- Conducts sampling for microbiological and/ or analytical testing and sensory evaluation
- Supports product trials and first production runs
- Accountable for preparation and participation in all internal/ third party/ CFIA and/or FDA audits
- Conducts GMP inspections and internal audits
- Completes various quality reporting tasks including trend analysis, shift reports and non-conformance
- Supports and drives a strong culture of Food Safety and Quality within the bakery
- Partners with the operations teams working collaboratively to deliver against our business goals
Quality Assurance Technician
Associated Brands (Treehouse Foods)
05.2018 - 08.2022
- Maintain and update GMP, SOP and Food Quality Regulation standards
- Assisted and check Quality wok of 50-60 people according to production quality standards
- Keep an accurate track of raw material usage and wastage
- Conducting GMP training every month to keep plant environment safe and hygiene
- Provide training to new QA techs on GMP and aware them with SOP and operational process
- Monitor incident cause and help to resolve with Root Cause Analysis
- Supervise changeover of different products on same machine
- Supervise trail run of different new products and report to research and development department
- Maintain effective communication flow between Management, production, quality control, Maintenance department
- Sensory of new products based on customer requirements
- Maintain retention sample till best before
- Volunteered to work overtime to meet accelerated production schedule
Quality Assurance Technician
Ippolito fruits and produce
12.2017 - 02.2018
- Assist in food safety (CFIA, 3rd Party, BRC and customer) audits and mock recalls
- Collect samples and assist with completion of tasks in the QA lab
- Perform general lab procedures and other designated QA task, as needed
- Maintain and update daily QA and plant reports; ensure accuracy and correctness of data
- Work closely with QA Manager and plant management on special projects
- Perform other duties assigned or required by QA Manager
- Perform routine QA duties as per standard operation procedures
- Perform daily pre-operation checks and on-line quality operational checks
- Perform sensory evaluation on incoming raw materials, in-process raw materials and finished good materials
- Collect operational documents verification and follow up on quality incidents
- Perform sampling for chemical analysis and develop specification on incoming raw materials
- Perform GMP audit and internal audit
- Collect quality data on trial runs and verify BOM on new product SKUs
- Perform environmental micro and sanitation samplings; Perform pH meter and weigh scale calibration checks
- Review HOLD log on a weekly basis and follow up on disposition
- Complete corrective action reports and File, organize and archive production and quality records
- Perform Process Control verification e.g
- Magnet checks etc
- Prepare coding in CLARiSOFT
Quality Assurance Technician
Ippolito fruits and produce
05.2017 - 09.2017
Quality Assurance Technician
Indian Council of Agricultural Research (ICAR), PAU University
12.2014 - 02.2015
Quality Assurance Technician
Markfed Canneries
04.2014 - 08.2014
Quality Assurance Technician
Frito Lays
08.2013 - 09.2013
Quality Assurance Technician
Food Cooperation of INDIA
06.2012 - 10.2012
Education
Post-Graduate Diploma in Immigration Administrative Assistant -
AOL (Academy Of Learning)
Toronto, Ontario01.2023
Post-Graduate Diploma in Food Processing Technician (Co-op) -
Conestoga College
Kitchener, Ontario01.2017
Bachelor of Food Science and Technology -
Guru Nanak Dev University
01.2015
Skills
- Total Quality Management
- Quality control tools
- Good manufacturing tools
- Expert in swabbing
- Production management
- Man Power Management
- Team building and training
- MS office
- SAP
- Supervision
- Good Listener
- Customer relations
- Goal-oriented mindset
- Customer support
- Data entry proficiency
- Client relationship building
- Staff training
- Records management
- Paperwork processing
- Telephone reception
- Sales support
- Performance tracking
- Performance improvement
- Business growth and retention
- Market research
- Product promotions
- Multitasking
- Team building
- Decision-making
- Task prioritization
- Active listening
- Written communication
- Audit reporting
- Self motivation
Certification
- HACCP Certified
- SQF Certified
- Internal Audit Certified
- GFSI Certified
- Food Handler Certificate Certified
- RESP Certificate Certified
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
RESP Representatives
CST Savings Inc.
02.2025 - Current
Quality Assurance Technician
Wonder Brands (ACE BAKERY)
09.2022 - 03.2024
Quality Assurance Technician
Associated Brands (Treehouse Foods)
05.2018 - 08.2022
Quality Assurance Technician
Ippolito fruits and produce
12.2017 - 02.2018
Quality Assurance Technician
Ippolito fruits and produce
05.2017 - 09.2017
Quality Assurance Technician
Indian Council of Agricultural Research (ICAR), PAU University
12.2014 - 02.2015
Quality Assurance Technician
Markfed Canneries
04.2014 - 08.2014
Quality Assurance Technician
Frito Lays
08.2013 - 09.2013
Quality Assurance Technician
Food Cooperation of INDIA
06.2012 - 10.2012
Post-Graduate Diploma in Immigration Administrative Assistant -
AOL (Academy Of Learning)
Post-Graduate Diploma in Food Processing Technician (Co-op) -
Conestoga College
Bachelor of Food Science and Technology -
Guru Nanak Dev University
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