Summary
Overview
Work History
Education
Skills
Technical skills
Affiliations
Certification
Accomplishments
Languages
Timeline
Generic

Sukhmeet Khanna

Toronto,ON

Summary

Proven expertise in insurance products, services, and customer needs. Familiar with analyzing documentation, liaising between parties, and handling routine and complex daily issues. Identifies and resolves concerns while promoting
new products and meeting sales objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Farm Boy
Etobicoke, ON
07.2023 - Current
  • Answered customer inquiries and provided accurate information
    regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a
    timely manner.
  • Assisted customers with product selection, ordering, billing, returns,
    exchanges and technical support.
  • Sliced, weighed and wrapped deli items carefully to preserve Freshness.
  • Operated equipment and cleaned after use, keeping surfaces Sanitized.
  • Train and mentor other employees.
  • Updated prices to obtain accurate scanning and pricing of items weighed
    and packaged.
  • Demonstrated excellent communication skills in resolving product and
    consumer complaints.

Sr. Claims Representative

Optum Global Solutions
Noida, Uttar Pradesh
03.2022 - 04.2023
  • Ensure to build and maintain strong relationship with client
  • Analysing the potential of each employees assigned
  • Coaching agents regarding performance
  • Keeping track record of login hours of team members and maintaining the MIS of targets
  • Organizing training programs for the team
  • Taking care of the service and delivery of targets
  • Coordinating with higher managements.

Sr. Accounts Receivable Analyst

R1RCM
Noida, Uttar Pradesh
09.2020 - 03.2022
  • Ensure to build and maintain strong relationship with client
  • Analysing the potential of each employees assigned
  • Coaching agents regarding performance
  • Keeping track record of login hours of team members and maintaining the MIS of targets
  • Organizing training programs for the team
  • Taking care of the service and delivery of targets
  • Coordinating with higher management.

Process Associate

Knack Global pvt.ltd
Jaipur, Rajasthan
09.2019 - 09.2020
  • Processed activities related to Accounts Receivable
  • Review claims, contracts, and fee schedules to identify and resolve the incorrectly paid, denied, or rejected claims for US-based clients in healthcare.
  • Followed up on unpaid or denied claims in a timely manner.
  • Resolved billing discrepancies with insurance companies and patients.
  • Verified patient insurance eligibility and coverage for medical services rendered.
  • Reviewed, coded, and submitted claims to insurance companies and government payers.
  • Communicated with patients regarding payment plans, overdue balances, and collections issues.
  • Processed credit card payments from patients for medical services rendered.

Subject Matter Expert

Girnarsoft Education Services Pvt. Ltd (Collegedekho.com)
Gurugram
12.2017 - 08.2019
  • Ensure to build and maintain strong relationship with associated colleges
  • Analysing the potential of each colleges assigned
  • Getting the feedback of student and colleges
  • Keeping track record of login hours of team members and maintaining the MIS of admissions and drop cases
  • Coordinating with colleges for the students who are interested for admission
  • Organizing training programs for the team for any team or process or college related issues
  • Keeping the track of admission procedure and eligibility of each college
  • Taking care of the service and delivery of the colleges provided by collegedekho
  • Coordinating with sales, operation and colleges

Education

Post Graduate Diploma - Global Business Management

Fleming College Toronto
Toronto
08-2024

Graduation - Commerce

Vidhayasthali College, Rajasthan University
04.2020

Skills

  • Complaint Resolution
  • Stock Management
  • Order Fulfillment
  • Account Management
  • Sales Promotion
  • Inbound and Outbound Calling
  • Customer Relationship Management (CRM)
  • Work Prioritization
  • Verbal and Written Communication
  • Product Sales
  • Retail Marketing
  • Credit Card Payment Processing
  • Computer Skills
  • Inbound Call Management

Technical skills

  • Microsoft Word
  • PowerPoint and Excel
  • Java Net Beans
  • SaaS
  • Canva
  • Shopify
  • Zendesk
  • Slack
  • Power BI
  • Cyno Assist
  • Discord
  • Guidewire: P&C Insurance Software & Technology
  • HubSpot CRM
  • Google Suite skills
  • Jira Service Desk

Affiliations

Photography club member in Fleming College Toronto

Certification

  • Smart Serve Ontario Certification

Accomplishments

  • Achievement Letter from Fleming College Toronto for Excellent Academic Performance

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Customer Service Representative

Farm Boy
07.2023 - Current

Sr. Claims Representative

Optum Global Solutions
03.2022 - 04.2023

Sr. Accounts Receivable Analyst

R1RCM
09.2020 - 03.2022

Process Associate

Knack Global pvt.ltd
09.2019 - 09.2020

Subject Matter Expert

Girnarsoft Education Services Pvt. Ltd (Collegedekho.com)
12.2017 - 08.2019

Post Graduate Diploma - Global Business Management

Fleming College Toronto

Graduation - Commerce

Vidhayasthali College, Rajasthan University

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