Sukhmeet Khanna
Toronto,ON
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Farm Boy
Etobicoke, ON
07.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Sliced, weighed and wrapped deli items carefully to preserve Freshness.
- Operated equipment and cleaned after use, keeping surfaces Sanitized.
- Train and mentor other employees.
- Updated prices to obtain accurate scanning and pricing of items weighed and packaged.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
CUSTOMER SERVICE
OPTUM GLOBAL
12.2022 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Made outbound calls to obtain account information.
TEAM MEMBER
JAIPUR BISTRO
Jaipur, Rajasthan
01.2020 - 12.2020
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Provided exceptional service to high volume of daily customers.
- Cleaned counters and common areas to minimize spread of germs.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collected money, made change and counted out register at end of shift.
- Operated POS terminals to input orders, split bills and calculate totals.
- Refreshed inventory supplies for drink and napkin stations.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
RETAIL SALES CONSULTANT
COLLEGE DEKHO
01.2017 - 01.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Assessed conflicts and identified solutions for clients promptly.
- Identified demand for service offerings through needs assessments.
Education
Post-Degree Certificate - Global Business Management
Fleming College
Toronto, ON05.2023
Skills
- Complaint Resolution
- Stock Management
- Order Fulfillment
- Account Management
- Sales Promotion
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
- Work Prioritization
- Verbal and Written Communication
- Product Sales
- Retail Marketing
- Credit Card Payment Processing
- Computer Skills
- Inbound Call Management
Timeline
Customer Service Representative
Farm Boy
07.2023 - Current
CUSTOMER SERVICE
OPTUM GLOBAL
12.2022 - 12.2023
TEAM MEMBER
JAIPUR BISTRO
01.2020 - 12.2020
RETAIL SALES CONSULTANT
COLLEGE DEKHO
01.2017 - 01.2019
Post-Degree Certificate - Global Business Management
Fleming College
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