Sukhmeet Kaur
Edmonton
Summary
Results-driven management professional with comprehensive training in organizational operations and team leadership. Proven ability to implement process improvements and drive team success. Known for strong analytical skills and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Dispatcher
Planet Pride Logistics
09.2021 - 01.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Management Trainee
Safeway
05.2019 - 01.2025
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Education
Associate of Arts -
Columbia College
Vancouver, BC04-2021
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Customer relations
- Dispatch coordination
- Multitasking and organization
- Record keeping
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Dispatcher
Planet Pride Logistics
09.2021 - 01.2025
Management Trainee
Safeway
05.2019 - 01.2025
Associate of Arts -
Columbia College
Similar Profiles
Husanpreet KaurHusanpreet Kaur
Recruiter and Safety Admin Officer at Pride Group LogisticsRecruiter and Safety Admin Officer at Pride Group Logistics
Martin DOCKERYMartin DOCKERY
Truck Driver at Pride LogisticsTruck Driver at Pride Logistics
MANJINDER SINGHMANJINDER SINGH
LCV DRIVER TRAINER & FLEET SAFETY SUPERVISOR at PRIDE GROUP LOGISTICS LTD.LCV DRIVER TRAINER & FLEET SAFETY SUPERVISOR at PRIDE GROUP LOGISTICS LTD.