Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Sukhmeet Kang

San Jose

Summary

Dynamic USPS Supervisor with a proven track record in staff management and customer service. Enhanced team productivity through strategic planning and effective training programs, resulting in improved performance. Committed to fostering a positive work environment, I successfully reduced employee turnover while ensuring compliance with safety protocols.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

16
16
years of professional experience

Work History

USPS Supervisor

United State Postal Service
09.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

USPS Clerk

United State Postal Service
06.2011 - 09.2023
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Subway Shift Leader

Kulwinder Singh
03.2009 - 04.2011
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
  • Contributed to creative process through original ideas and inspiration.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

Associate of Science - Nursing Science

Baba Farid University of Health Science
Faridkot Punjab India
10-2007

High School Diploma -

Shri Mahavir Jain Model Senior Secondary School
Phagwara Punjab
10-2004

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Complex Problem-solving
  • Strategic planning
  • Team building
  • Project management

Accomplishments

  • Achieved by completing with accuracy and efficiency.
  • Supervised team of 50 staff members.

Languages

Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

USPS Supervisor

United State Postal Service
09.2023 - Current

USPS Clerk

United State Postal Service
06.2011 - 09.2023

Subway Shift Leader

Kulwinder Singh
03.2009 - 04.2011

Associate of Science - Nursing Science

Baba Farid University of Health Science

High School Diploma -

Shri Mahavir Jain Model Senior Secondary School

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Sukhmeet Kang