Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sukhmeen Kaur

Sukhmeen Kaur

Summary

Highly accomplished and compassionate individual with extensive experience in maintaining customer satisfaction and contributing to company success. Possessing strong time management and prioritization abilities, reliable and driven. Thrived in dynamic, high-performance retail sales environments. Solid background as a personable and dedicated Customer Service Representative in the customer service and care industry. Excel as a team player with an upbeat, positive attitude. Proven skill in establishing rapport with clients motivates consistent high-level customer satisfaction. Adept at smoothly resolving customer requests, needs, and problems. Currently seeking full-time opportunities to utilize expertise.

Overview

5
5
years of professional experience

Work History

Retail Associate /Customer Service Representative

Fossil Group Inc.
09.2022 - Current
  • I promote accessory sales, resolving every problem answering every question of my customers explaining about each product in a brief and always suggesting matching products, promoting new promotions as well.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Logged reports, expenses, receipts, and sales in the company database.

Team Leader

A&W® Restaurants
09.2021 - Current
  • I am maintaining customer orders there and working fast in a busy time.
  • Monitoring team performance and providing constructive feedback to increase productivity and maintain quality standards. Supervised team members to confirm compliance with set procedures and quality requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service. Held weekly team meetings to inform team members of company news and updates.


Beauty Advisor/Retail Associate /Customer Service Cashier

Mehak'z Saloon
01.2020 - 07.2021
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Promoted additional products and services to increase sales numbers and revenue with a diverse selection.
  • Maintained counter and display areas for cleanliness and organization.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversations with customers to better uncover individual needs.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.



* Ready to relocate

Education

Diploma - Computer Programmer

Lambton College
Mississauga, ON
04.2023

Advanced diploma - computer science

Dashmesh Academy
Punjab
01.2020

Skills

  • Experience in providing customer service and service in a fast-paced environment
  • Uses communication skills, active listening to do work effectively, and problem-solving skills
  • Solid proficiency in Microsoft Office (excel, word, notepad, PowerPoint, spreadsheets, emails, etc), and Adobe Photoshop
  • Mathematics skills
  • I have good skills in answering phone calls and booking appointments
  • Hands-on experience typing on a keypad with an accurate typing speed of more than 50 words in a minute
  • Able to work both individually as well as in a team Organized, punctual, and energetic individual with time management
  • Better problem-solving and analytical skills
  • Better English fluency and managing everything in a very polite way
  • Bilingual (in Punjabi and Hindi)
  • Programming Languages: C, C, JavaSE, Java EE, Databases: Oracle, Visual Studio, Android Studio, Eclipse, Operating Systems: macOS, Windows, Linux, other HTML5, CSS, JavaScript

Timeline

Retail Associate /Customer Service Representative

Fossil Group Inc.
09.2022 - Current

Team Leader

A&W® Restaurants
09.2021 - Current

Beauty Advisor/Retail Associate /Customer Service Cashier

Mehak'z Saloon
01.2020 - 07.2021

Diploma - Computer Programmer

Lambton College

Advanced diploma - computer science

Dashmesh Academy
Sukhmeen Kaur