SUKHMANVIR KAUR BHANDOHAL
Brampton,Canada
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
TJX Companies
11.2022 - Current
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Responded to customer needs through competent customer service and quick problem-solving.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag.
- Contributed to developing and implementing customer feedback surveys and analyzing results to identify areas for potential improvement.
Store Manager
Irving
02.2021 - 09.2022
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Call Center Customer Service Representative
IO Solutions
04.2020 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
Work From Home Agent
Telus Communications
01.2019 - 04.2020
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
DIPLOMA IN BUSINESS - Business
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04.2020
Skills
- Signage Changes
- Cash Handling and Reconciliation
- Performance Improvement
- Customer Retention
- Scheduling
- New Hire Training
- Verbal and Written Communication
- Handling Complaints and Inquiries
- Delegation and Supervision
- Computer Proficiency
- Relationship Building
- Data Management
Timeline
Customer Service Coordinator
TJX Companies
11.2022 - Current
Store Manager
Irving
02.2021 - 09.2022
Call Center Customer Service Representative
IO Solutions
04.2020 - 02.2021
Work From Home Agent
Telus Communications
01.2019 - 04.2020
DIPLOMA IN BUSINESS - Business
Sheridan College Institute of Technology And Advanced Learning
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