Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sukhmanpreet Singh

Bunbury,Ontario

Summary

Proven professional with a track record of enhancing customer satisfaction at Roman Hi Tech through expert conflict resolution and product knowledge. Demonstrated reliability and customer service excellence, contributing to significant improvements in team performance and business success. Skilled in cash handling and management, embodying patience and empathy to elevate the customer experience. Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

3
3
years of professional experience

Work History

Cashier

Jalsa Restaurant
Taran Taran , Punjab, India
07.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Customer Service Representative

Roman Hi Tech
Taran Taran , Punjab , India
05.2021 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Hospitality Hotel And Restaurant -

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON

Diploma In Accounting With Tally - Accounting With Tally

The Scholars College
Amritsar, Punjab , India
06.2023

Diploma In Computer Essentials -

The Schoolers College
Amritsar ,Punjab, India
02.2022

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Customer service excellence
  • Money Handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Cash handling and management
  • Cash Register Operation
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Conflict Resolution
  • Product Knowledge

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Cashier

Jalsa Restaurant
07.2023 - 07.2024

Customer Service Representative

Roman Hi Tech
05.2021 - 08.2022

Hospitality Hotel And Restaurant -

Cambrian College of Applied Arts And Technology

Diploma In Accounting With Tally - Accounting With Tally

The Scholars College

Diploma In Computer Essentials -

The Schoolers College
Sukhmanpreet Singh