Summary
Overview
Work History
Education
Skills
Timeline
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Sukhmanpreet Singh

Sukhmanpreet Singh

Surrey,Canada

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Walmart
Surrey, BC
08.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Created customer support strategy to increase customer retention.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.

Courtesy Desk Associate

Walmart
Tsawwassen, BC
09.2020 - 07.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Investigated and resolved customer inquiries and complaints quickly.

Cashier

Walmart
Tsawwassen, BC
02.2020 - 08.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Graduate Certificate - Global Business Management

Kwantlen Polytechnic University
Surrey, BC
05.2021

Bachelor of Commerce -

Panjab University
India
05.2018

Skills

  • Administration and Reporting
  • Scheduling and Coordinating
  • Positive and Constructive Feedback
  • Work Prioritization
  • Issue Resolution
  • Satisfaction Surveys
  • Financial Transactions
  • Interdepartmental Collaboration
  • MS Office

Timeline

Customer Service Manager

Walmart
08.2021 - Current

Courtesy Desk Associate

Walmart
09.2020 - 07.2021

Cashier

Walmart
02.2020 - 08.2020

Graduate Certificate - Global Business Management

Kwantlen Polytechnic University

Bachelor of Commerce -

Panjab University

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Sukhmanpreet Singh