Sukhmanpreet Sekhon
Winnipeg
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work, and positive attitude. Comfortable standing for long periods and safely lifting heavy loads.
Overview
2
2
years of professional experience
Work History
Service Technician
MOTION
2023.03 - Current
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Customer Service Representative
TARTAN TOWING
2022.05 - Current
- Updated account information to maintain customer records.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered a constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing, and support policies and procedures.
Lube Technician
Great Canadian Oil Change
2022.07 - 2022.11
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
Education
DIPLOMA - Aircraft Maintenance Engineer (AME)
Red River College
Winnipeg, MBHigh School Diploma -
DASMESH PUBLIC SCHOOL
Faridkot,Punab, INDIASkills
- Interpreting Technical Documentation
- Servicing Systems
- Reading Technical Manuals
- Record Maintenance Systems
- Safe Vehicle Operations
- Critical Thinking
- Customer Relations
- Effective verbal and written communication skills
- Strong knowledge of hand tools
Timeline
Service Technician
MOTION
2023.03 - Current
Lube Technician
Great Canadian Oil Change
2022.07 - 2022.11
Customer Service Representative
TARTAN TOWING
2022.05 - Current
DIPLOMA - Aircraft Maintenance Engineer (AME)
Red River College
High School Diploma -
DASMESH PUBLIC SCHOOL
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