Sukhmanpreet Kaur Sidhu
Brampton
Summary
Motivated and results-oriented Business Management graduate looking for a challenging entry-level role where I can harness my academic achievements and practical skills to contribute to the development of a vibrant organization. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Front Desk Crew
Mcdonalds
- Current
- Create a favorable first impression by greeting customers in a kind and welcoming manner
- To improve the consumer experience, provide information about menu items, promotions, and special deals
- Utilize the point-of-sale (POS) system to properly and effectively process consumer orders
- Handle monetary transactions and ensure that customers receive correct change
- Maintain a pleasant and inviting environment by keeping the front counter clean and organized
- Work with kitchen personnel to ensure that orders are prepared on time and correctly.
Customer Representative
Arthur Transportation
07.2023 - 09.2023
- Document customer interactions, feedback, and resolves accurately in the CRM system
- Create customer service metrics reports for management evaluation
- Solicit and collect feedback from customers to find areas for improvement
- Use feedback to help enhance products and services in the long run
- Respond to customer inquiries by phone, email, or chat in a timely and professional manner
- Provide accurate product, service, and corporate policy information.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed and updated databases to handle customer data.
Receptionist
Me Mission Education
06.2022 - 03.2023
- Pleasantly and professionally, greet and help visitors, clients, and workers
- Manage a multi-line phone system, routing calls to appropriate departments and taking messages as needed
- Plan and arrange appointments, meetings, and conference room reservations
- Maintain an organized and clean welcome area to provide a pleasant environment
- Handle mail, packages, and deliveries, both incoming and outgoing
- Perform administrative duties such as data entry, photocopying, and filing
- Maintain and update employee and visitor records.
Door-to-Door Sales Representative
Your Marketing
09.2021 - 02.2022
- Successfully promoted and sold product directly to residential customers through door-to-door sales, consistently exceeding monthly sales targets by 20%
- Developed and maintained a strong understanding of the features and benefits of the product, effectively communicating value propositions to potential customers
- Utilized persuasive communication and interpersonal skills to build rapport with diverse clientele, resulting in a 30% increase in customer acquisition
- Demonstrated resilience and tenacity in overcoming objections and handling rejection, showcasing a persistent and positive attitude during challenging sales situations
- Implemented strategic sales tactics, such as effective opening statements and closing techniques
- Collaborated with team members to share successful sales strategies and contribute to a positive team atmosphere
- Managed a territory effectively, organizing daily routes and optimizing time to maximize the number of doors visited per day
- Maintained accurate and up-to-date records of sales activities, customer interactions, and feedback using CRM software.
Education
Business Management -
Humber College Institute of Technology & Advanced Learning
Toronto, ON12.2023
High School -
Guru Hargobind Public School, Sidhwan Khurd, India
Punjab03.2019
Skills
- Leadership: Participated in group initiatives as a team leader, displaying excellent leadership abilities
- Communication: Clear and concise reports and presentations were used to deliver findings and recommendations
- Teamwork: Worked with varied teams to achieve common goals and objectives
- Time Management: Balanced academic duties, extracurricular activities, and part-time employment well
- Presentation Skills: The ability to effectively communicate ideas and methods to a variety of audiences
Languages
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Representative
Arthur Transportation
07.2023 - 09.2023
Receptionist
Me Mission Education
06.2022 - 03.2023
Door-to-Door Sales Representative
Your Marketing
09.2021 - 02.2022
Front Desk Crew
Mcdonalds
- Current
Business Management -
Humber College Institute of Technology & Advanced Learning
High School -
Guru Hargobind Public School, Sidhwan Khurd, India
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