Sukhmanpreet Kaur
Winnipeg,MB
Summary
Dynamic General Manager with a proven track record at The Acquisition Group, excelling in team building and goal setting. Spearheaded initiatives that consistently surpassed sales targets, fostering a high-performance culture. Adept at quality management and enhancing customer satisfaction through effective communication and strategic problem-solving.
Overview
6
6
years of professional experience
Work History
General Manager
The Acquisition Group
04.2023 - Current
- Lead and operate a regional sales office as General Manager, overseeing a team of approximately 30 sales professionals, including 2 direct managers
- Direct office operations, staff development, and performance management to consistently exceed company sales targets
- Implement sales strategies, optimize workflows, and foster a high-performance culture to drive revenue growth and operational excellence.
- Recruit, train, and mentor staff to develop strong leadership skills and ensure company standards are met across all functions.
- Manage client relationships, resolve escalated issues, and maintain high customer satisfaction, ensuring compliance with company policies and industry best practices.
- Collaborate with senior leadership to align office goals with organizational objectives and drive continuous improvement initiatives.
Senior Technical Support Advisor
24-7 Intouch
07.2020 - 03.2023
- Increased customer satisfaction by resolving complex technical issues promptly and efficiently.
- Reduced response times for support tickets by streamlining internal processes and cross-team collaboration.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Installed and configured operating systems and applications.
Front Desk Receptionist
Fairfield Inn Marriott
04.2019 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High School Diploma -
Northern College of Applied Arts And Technology
Toronto, ON12-2018
Skills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
Languages
English
Timeline
General Manager
The Acquisition Group
04.2023 - Current
Senior Technical Support Advisor
24-7 Intouch
07.2020 - 03.2023
Front Desk Receptionist
Fairfield Inn Marriott
04.2019 - 01.2020
High School Diploma -
Northern College of Applied Arts And Technology