Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sukhmanpreet Kaur

Winnipeg,MB

Summary

Dynamic General Manager with a proven track record at The Acquisition Group, excelling in team building and goal setting. Spearheaded initiatives that consistently surpassed sales targets, fostering a high-performance culture. Adept at quality management and enhancing customer satisfaction through effective communication and strategic problem-solving.

Overview

6
6
years of professional experience

Work History

General Manager

The Acquisition Group
04.2023 - Current


  • Lead and operate a regional sales office as General Manager, overseeing a team of approximately 30 sales professionals, including 2 direct managers
  • Direct office operations, staff development, and performance management to consistently exceed company sales targets
  • Implement sales strategies, optimize workflows, and foster a high-performance culture to drive revenue growth and operational excellence.
  • Recruit, train, and mentor staff to develop strong leadership skills and ensure company standards are met across all functions.
  • Manage client relationships, resolve escalated issues, and maintain high customer satisfaction, ensuring compliance with company policies and industry best practices.
  • Collaborate with senior leadership to align office goals with organizational objectives and drive continuous improvement initiatives.

Senior Technical Support Advisor

24-7 Intouch
07.2020 - 03.2023
  • Increased customer satisfaction by resolving complex technical issues promptly and efficiently.
  • Reduced response times for support tickets by streamlining internal processes and cross-team collaboration.
  • Monitored systems in operation and quickly troubleshot errors.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Installed and configured operating systems and applications.

Front Desk Receptionist

Fairfield Inn Marriott
04.2019 - 01.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Education

High School Diploma -

Northern College of Applied Arts And Technology
Toronto, ON
12-2018

Skills

  • Team building
  • Goal setting
  • Quality management
  • Verbal and written communication

Languages

English

Timeline

General Manager

The Acquisition Group
04.2023 - Current

Senior Technical Support Advisor

24-7 Intouch
07.2020 - 03.2023

Front Desk Receptionist

Fairfield Inn Marriott
04.2019 - 01.2020

High School Diploma -

Northern College of Applied Arts And Technology
Sukhmanpreet Kaur