Sukhmanpreet Kaur
Surrey,BC
Summary
Results-driven Administrative Assistant with a proven record of enhancing office efficiency and customer satisfaction at RAHIL ENVELOPING. Expertise in streamlining operational processes and managing high-priority tasks has led to measurable productivity improvements. Core competencies include time management, data entry, and effective communication, fostering seamless team collaboration. Dedicated to implementing innovative solutions that drive organizational success while maintaining resilience in fast-paced environments. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
7
7
years of professional experience
Work History
Administrative Assistant (PART TIME)
RAHIL ENVELOPING
SURREY, British Columbia
09.2024 - Current
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Drove customer feedback to deliver information to management for corrective action.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Facilitated communication between different departments within the organization.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Managed database systems containing customer contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained inventory of office supplies and placed orders when necessary.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered questions from customers regarding products and services offered by the company.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Scheduled appointments between clients and customers and internal staff members.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Proofread content for typo-free emails and documentation.
- Directed customer inquiries to appropriate department personnel.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Conducted research on various topics as requested by management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Processed invoices for payment using accounting software applications.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed office supplies inventory and placed orders when necessary.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Store Manager
Sunglass hut
Tsawwassen, British Columbia
11.2021 - 09.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Analyzed sales data to identify areas of improvement in performance and profitability.
- Resolved conflicts between customers and store personnel in a professional manner.
- Delegated work to staff, setting priorities and goals.
- Inspected merchandise displays regularly to ensure they are neat and inviting for shoppers.
- Performed sales consultations and educated clients on products and services.
- Coached, developed and motivated team to achieve revenue goals.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Gained market share in new sales performance through aggressive team training.
- Maintained a high level of professionalism when dealing with difficult customers.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Drove revenue growth by implementing sales management strategies.
- Oversaw operational readiness through adherence to scheduling procedures.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Organized and cleaned backroom and equipment to improve operations.
Assistant Manager
sunglass hut
Tsawwassen, BC
07.2019 - 11.2021
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained a safe working environment by enforcing safety regulations.
- Trained new employees on store policies, procedures and customer service standards.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative
sunglass hut
Tsawwassen, BC
06.2018 - 07.2019
- Maintained a high level of professionalism when dealing with difficult customers.
- Supported sales team members to drive growth and development.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed positive relationships with customers through friendly interactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Surpassed sales goals through implementation of successful marketing strategies.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
JW Research
Burnaby, British Columbia
01.2019 - 05.2019
- Maintained a high level of professionalism when dealing with difficult customers.
- Supported sales team members to drive growth and development.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Excelled in exceeding daily credit card application goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recognized by management for providing exceptional customer service.
Education
POST GRADUAT EDEGREE DIPLOME IN BUSINESS - BUSINESS
VCC
Vancouver, BC12-2019
Bachelor of Commerce - Commerce
GNDU
AMRITSAR, PUNJAB , INDIA08-2017
Skills
- Research
- Scheduling
- Letter preparation
- Check processing
- Meeting planning
- Bookkeeping
- Labor relations
- Data organization
- Workers' compensation
- Payroll and benefits administration
- Staff management
- Coordination
- Operational processes
- Filing and data archiving
- Complex Problem-solving
- Database entry
- Data collection
- Presentation preparation
- Record preparation
- Recruiting
- Administrative support
- Inventory systems
- Budget tracking
- Data entry documentation
- Human resources management (HRM)
- Email management
- Dedicated team player
- Payroll liability and deductions
Timeline
Administrative Assistant (PART TIME)
RAHIL ENVELOPING
09.2024 - Current
Store Manager
Sunglass hut
11.2021 - 09.2024
Assistant Manager
sunglass hut
07.2019 - 11.2021
Customer Service Representative
JW Research
01.2019 - 05.2019
Customer Service Representative
sunglass hut
06.2018 - 07.2019
POST GRADUAT EDEGREE DIPLOME IN BUSINESS - BUSINESS
VCC
Bachelor of Commerce - Commerce
GNDU
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