Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sukhmanpreet Kaur

Surrey,Surrey, British Columbia

Summary

Knowledgeable and dedicated customer service professional with extensive experience in a number of Industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Ballard Power Systems
11.2021 - Current
  • Input, analyzed and reported on data covering all aspects of procurement operations
  • Set up and negotiate contracts to obtain favorable pricing and delivery structures
  • Procured critical parts and assemblies to develop and coordinate sourcing requirements.

Supervisor of Operations

Paladin Security
12.2020 - 02.2022
  • Reviewed and analyzed safety and security programs and proposed revisions and innovations
  • Administered and maintained employee ID badge system to increase site security and track and manage employees and assets
  • Monitored key control access system to prevent unauthorized entry to buildings
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Investigated, prepared and submitted incident reports using Perspective.

Team Leader

Taco Time
04.2021 - 12.2021
  • Build strong relationships with customers through positive attitude and attentive response
  • Facilitated training for associates through daily coaching and regular performance appraisals
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

Assistant Manager

Lids Sports Group
09.2019 - 03.2020
  • Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Exceeded sales goals and accomplish business objectives by inspiring staff and promoting target products
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Education

Diploma - Business Administration

Capilano University
North Vancouver, BC
07.2021

High School Diploma -

Gujranwala Guru Nanak Public School
Ludhiana, Punjab
03.2017

Skills

  • Building Customer Trust and Loyalty
  • Contingency Planning
  • Fire Response
  • POS Systems and Ordering Platforms
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Materials Procurement
  • Process Improvement Initiatives
  • Procurement Negotiations
  • Microsoft Office
  • Expertise in Oracle

Accomplishments

  • Certified OFA Level 1
  • Certified OFA Level 2
  • Languages
  • English:
  • Full Professional
  • Hindi:
  • Native/ Bilingual
  • Punjabi:
  • Native/ Bilingual

Timeline

Administrative Assistant

Ballard Power Systems
11.2021 - Current

Team Leader

Taco Time
04.2021 - 12.2021

Supervisor of Operations

Paladin Security
12.2020 - 02.2022

Assistant Manager

Lids Sports Group
09.2019 - 03.2020

Diploma - Business Administration

Capilano University

High School Diploma -

Gujranwala Guru Nanak Public School

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Sukhmanpreet Kaur