Sukhman Pal Singh Kaura
Calgary,Alberta
Summary
Driven Commercial Specialist/Parts Pro at Part Source, enhancing customer satisfaction through expert customer service and in-depth knowledge of automotive parts. Excelled in customer relationship management and computer skills, significantly contributing to repeat business. Quick learner adept at processing transactions and solving complex inquiries, ensuring accuracy and efficiency in a fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Commercial Specialist / Parts Pro
Part Source
08.2023 - Current
- Served customers in-store and by telephone to answer questions and place orders.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Operated cash register for cash, cheques and credit card transactions.
Education
Bachelor of Science - Bachelor of Computer Information Systems
Mount Royal University
Calgary, AB06.2028
High School Diploma -
Nelson Mandela High School
Calgary, AB06.2022
Skills
- Customer Relationship Management
- Cash Handling
- Returns processing
- Customer Service
- Active Listening
- Computer Skills
- Email and Phone Communication
- Price Quoting
- Critical Thinking
- Quick Learner
- Invoice Processing
- Product Promotion
Languages
English
Native or Bilingual
French
Limited Working
Punjabi
Native or Bilingual
Hindi
Limited Working
Timeline
Commercial Specialist / Parts Pro
Part Source
08.2023 - Current
Bachelor of Science - Bachelor of Computer Information Systems
Mount Royal University
High School Diploma -
Nelson Mandela High School
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