Sukhmanjot Singh
Abbotsford,Canada
Summary
Experienced hospitality professional skilled in front desk operations, guest check-in/out, payment processing, and night audits. Proven ability to supervise and train staff, manage group bookings, and optimize occupancy and revenue. Committed to delivering exceptional guest service, resolving issues promptly, and maintaining safety and security protocols. Adept at coordinating reservations and ensuring smooth hotel operations while responding effectively to emergencies.
Overview
3
3
years of professional experience
Work History
Duty Manager
Sandman Hotel
02.2025 - Current
- Team Supervision & Training: Led front desk staff and trained new hires to maintain service standards.
- Group Bookings & Revenue: Handled group bookings and worked with sales to boost occupancy and revenue.
- Front Desk Operations: Managed check-ins/outs, room assignments, and shift audits.
- Guest Service & Satisfaction: Resolved issues and ensured a positive guest experience.
- Safety & Emergency Response: Enforced safety protocols and responded to emergencies.
Night Auditor
Sandman Hotel
07.2023 - 02.2025
- Guest Check-in/out & Payments: Manage arrivals, departures, room assignments, and payment processing efficiently.
- Night Audit & Reconciliation: Conduct nightly audits, balance cash drawers, and ensure accurate charge postings.
- Customer Service & Reservations: Address guest inquiries, resolve issues, and manage reservations to optimize occupancy.
- Safety & Security Oversight: Monitor hotel security, check CCTV, and respond to emergencies during night shifts.
Cashier
Walmart Corporation
02.2023 - 05.2024
- Transactions & Payments: Process purchases, refunds, and exchanges accurately using cash, cards, and digital payments.
- Cash Handling: Provide correct change and reconcile cash drawers at shift start/end.
- Customer Service: Address inquiries, resolve issues, and ensure a positive shopping experience.
- Cleanliness & Sales Support: Keep checkout area tidy, restock supplies, and promote sales and loyalty programs.
Education
Associate of Arts - Liberal Arts And Sciences
UNIVERSITY OF THE FRASER VALLEY
12.2024
Skills
- ORACLE HOSPITALITY
- MS - OFFICE, WORD, EXCEL ,POWERPOINT
- ADOBE ILLUSTRATOR
- Organizational skills
- Problem-solving
- Analytical Skills
- Communication skills
- Problem-solving skills
License
Security Worker License
Serving it Right
Driving License - Class 5
Timeline
Duty Manager
Sandman Hotel
02.2025 - Current
Night Auditor
Sandman Hotel
07.2023 - 02.2025
Cashier
Walmart Corporation
02.2023 - 05.2024
Associate of Arts - Liberal Arts And Sciences
UNIVERSITY OF THE FRASER VALLEY