Sukhmanjot Kaur
Mississauga,ON
Summary
Versatile and results-oriented professional with a proven track record at King Tandoori, excelling in high-stress customer service scenarios and adept in both critical thinking and Microsoft Excel. Demonstrated ability to enhance customer loyalty through empathetic resolution of complaints and effective relationship building. Achieved smooth operational flow and positive learning environments across diverse roles.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
King Tandoori
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Team Lead
Grocery Supply
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
General Laborer
Bakery Department
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
ECE Assistant
WoodGreen Community Services
09.2024 - Current
- Established rapport with young learners quickly, building trust and respect necessary for effective teaching relationships.
- Managed daily classroom routines efficiently, ensuring smooth transitions between activities and maintaining orderliness.
- Developed strong relationships with parents through frequent communication, fostering a supportive home-school connection.
- Implemented creative teaching strategies to accommodate diverse learning styles and abilities of students.
Education
Bachelor Of Early Childhood Care And Education - Early Learning And Child Care
George Brown College
Toronto, None01.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Microsoft Excel
Languages
English
Full Professional
Timeline
ECE Assistant
WoodGreen Community Services
09.2024 - Current
Customer Service Representative
King Tandoori
Cashier Team Lead
Grocery Supply
General Laborer
Bakery Department
Bachelor Of Early Childhood Care And Education - Early Learning And Child Care
George Brown College
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